Operations Executive-Al Qassim, Amazon Now, UFG

Amazon; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Amazon Ultra Fast Grocery (UFG) in Saudi Arabia is seeking an Operations Lead to direct end-to-end UTR/store operations, overseeing one large site or multiple small sites within a fast-delivery framework. You will ensure adherence to policies, coach associates, report performance, and drive productivity, quality, and safety.

This role emphasizes training, 4M/5S and GEMBA audits, and close collaboration with merchants to lift operation performance.

Qualifications

• 1+ years in customer-facing, warehousing, logistics or manufacturing.
• Proficiency with Microsoft Office suite.
• Ability to analyze data and draw insights for decisions.

Responsibilities

• Managing end-to-end UTR operations for one large site or a combination of small sites.
• Meeting customer-facing metrics while maintaining safety and morale.
• Driving performance management and training plans for pickers.
• Collaborating with merchant stakeholders to improve processes and performance.
• Conducting 4M / 5S and Safety GEMBA audits daily.
• Standing in for Area Manager when needed.

Skills

Customer-facing experience

Data analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for:

Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations:

Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.

Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.

Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.

Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Stand-in for Area Manager.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

• Experience with Microsoft Office products and applications

• Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes

Preferred Qualifications

• Bachelor's degree

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