Operations Excellence Specialist

Saudia Cargo; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

Saudia Cargo is seeking an Officer - Operation Excellence to drive process improvements, cost reduction, and quality assurance across cargo operations in Jeddah. You will focus on KPI achievement and alignment with company policies.

The role requires a Bachelor’s or Diploma in Aviation Management or Business Administration and 1–3 years of relevant experience, with collaboration across departments to optimize procedures and enhance service quality.

Qualifications

• Bachelor’s degree or Diploma in Aviation management or Business Administration, or related field.
• 1 to 3 years of experience in the same or similar field.

Responsibilities

• Implement process improvements to enhance efficiency, reduce costs, and improve service quality.
• Achieve KPIs and provide actionable insights to senior management.
• Maintain compliance with safety, regulatory, and industry standards in cargo handling.
• Collaborate with various departments to ensure operational excellence and customer satisfaction.
• Analyze operational data to identify trends and optimize processes.
• Support change management initiatives for new processes and technologies.
• Assist in regional visits to ensure compliance with safety protocols and oversee ground handling activities.
• Work with Regional Commercial Directors on operational matters and assist in new product development.

Skills

Process improvement

KPI analysis

Change management

Cross-department collaboration

Data analysis

Education

Bachelor’s degree or Diploma in Aviation management or Business Administration

Job description

Saudia Cargo is seeking an Officer - Operation Excellence to drive process improvements, cost reduction, and quality assurance across cargo operations in Jeddah. You will focus on KPI achievement and alignment with company policies.

The role requires a Bachelor’s or Diploma in Aviation Management or Business Administration and 1–3 years of relevant experience, with collaboration across departments to optimize procedures and enhance service quality.