Operations and Customer Service Specialist

proven-sa; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

proven-sa is seeking an Operations and Customer Service Specialist to ensure flawless execution of Air and Ocean shipments in Saudi Arabia. You will support customers, sales and network with expert guidance while complying with all processes to deliver timely shipments.

The role covers export and import operations, document handling, customs coordination, cost accrual and KPI monitoring. A Bachelor’s degree and freight-forwarding experience are required.

Qualifications

• Bachelor’s Degree in a relevant discipline.
• Extensive knowledge of ocean and air import/export procedures.
• Prior experience in a freight forwarding company is mandatory.
• Good administrative and communication skills.
• Good time management and problem solving skills.
• Results-driven professional with strong attention to detail.

Responsibilities

• Export Operations: arrange collection, prepare export docs, book shipments, coordinate with handling agents, oversee customs clearance, issue pre-alerts, invoice, monitor vendor statements, update on delays.
• Import Operations: receive inbound pre-alerts, schedule deliveries, coordinate with consignees, oversee inbound customs clearance, release BL/DO to customer, obtain POD, invoice origins, monitor costs.
• General Responsibilities: maintain data in AS400, follow SOPs/IOPs, monitor KPIs, handle quotes/pricing, identify business opportunities for Sales.

Skills

Administrative skills

Communication skills

Time management

Attention to detail

Education

Bachelor’s degree

Job description

About the Job

Job Title: Air / Ocean CSP and ADP – Specialist Job Location: Saudi Arabia Role Overview An Operations and Customer Service Specialist is responsible for the perfect execution of shipments in his/her area of responsibility. They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result. Key Responsibilities Export Operations Arrange collection from the pick-up point Request necessary documentation to facilitate export Book shipments with carriers / airlines Prepare export documentation (BL / AWB) Coordinate with handling agents Manage or oversee customs clearance Handle and resolve any unforeseen export issues Send pre-alerts upon shipment departure Invoice destination offices or customers Accrue all relevant costs on the job file Manage vendor invoices through batch flow Ensure vendor statements are properly maintained Monitor shipments through to destination Provide updates on delays Import Operations Receive inbound pre-alerts Schedule deliveries Coordinate with consignees and obtain required information for import Manage or oversee inbound customs clearance Release BL, prepare documents and handover DO to customer Keep customers updated throughout the process Obtain Proof of Delivery (POD) Invoice origin offices or customers Accrue all relevant costs on the job file Manage vendor invoices through batch flow Ensure vendor statements are properly maintained General Responsibilities Maintain accurate and complete data in the operating system AS400 Follow SOPs / IOPs and communicate processes with agents and vendors Monitor and manage KPIs Follow up on quotes and pricing requests Identify potential business opportunities and share with Sales

Key Responsibilities

Export Operations

• Arrange collection from the pick-up point
• Request necessary documentation to facilitate export
• Book shipments with carriers / airlines
• Prepare export documentation (BL / AWB)
• Coordinate with handling agents
• Manage or oversee customs clearance
• Handle and resolve any unforeseen export issues
• Send pre-alerts upon shipment departure
• Invoice destination offices or customers
• Accrue all relevant costs on the job file
• Manage vendor invoices through batch flow
• Ensure vendor statements are properly maintained
• Monitor shipments through to destination
• Provide updates on delays

Import Operations

• Receive inbound pre-alerts
• Schedule deliveries
• Coordinate with consignees and obtain required information for import
• Manage or oversee inbound customs clearance
• Release BL, prepare documents and handover DO to customer
• Keep customers updated throughout the process
• Obtain Proof of Delivery (POD)
• Invoice origin offices or customers
• Accrue all relevant costs on the job file
• Manage vendor invoices through batch flow
• Ensure vendor statements are properly maintained

General Responsibilities

• Maintain accurate and complete data in the operating system AS400
• Follow SOPs / IOPs and communicate processes with agents and vendors
• Monitor and manage KPIs
• Follow up on quotes and pricing requests
• Identify potential business opportunities and share with Sales

Requirements

• Education / Qualification Bachelor’s Degree in a relevant discipline
• Experience Extensive knowledge of ocean and air import / export procedures
• Prior experience in a freight forwarding company is mandatory
• Skills Good administrative and communication skills
• Good time management and problem solving skills
• Results-driven professional with strong attention to detail