Operations Coordinator

alnoor alsariee; Jeddah; On-site; SAR 89,000 - 134,000; Full time

Job summary

alnoor alsariee in Jeddah is seeking a Fleet Supervisor to monitor driver performance, coordinate with management, and ensure adherence to schedules and routes.

The role involves organizing driver shifts, managing vehicle readiness, safety compliance, and reporting on daily workflow; fluency in Arabic and English is preferred. The position supports emergency coordination and client liaison to maintain service quality.

Qualifications

• Proficient with basic computer tools and software
• Fluent in Arabic and English for daily operations and reporting
• Strong communication skills with drivers and clients
• Analytical and problem-solving mindset for operations challenges

Responsibilities

• Monitor driver compliance and provide reports to management.
• Engage with clients to assess needs and coordinate with the direct manager.
• Manage vehicle commitments and deliveries to drivers per templates and escalate as needed.
• Directly supervise drivers to ensure adherence to daily work schedules.
• Organize driver schedules and allocate tasks and routes as required.
• Ensure driver compliance with company policies and safety regulations.
• Resolve daily operational challenges faced by drivers during operations.
• Coordinate between drivers and clients to ensure service quality and agreement adherence.
• Monitor driver performance and submit regular compliance and efficiency reports.
• Train and guide new drivers on procedures and service requirements.
• Oversee vehicle conditions and alert maintenance needs.
• Ensure driver readiness with licenses and required documentation.
• Coordinate with management during emergencies and high-pressure situations.
• Address customer complaints related to drivers and report findings.
• Prepare daily management reports assessing status and workflow.

Skills

Proficient in computer usage

Fluent in Arabic and English

Effective communication

Problem-solving abilities

Job description

• Monitor driver compliance and address issues while providing reports to the management.
• Engage with current and prospective clients to assess their needs and coordinate with the direct manager.
• Manage vehicle commitments, including receipt and delivery of vehicles to drivers based on established templates, and escalat
• Directly supervise drivers and ensure their adherence to daily work schedules.
• Organize driver schedules and allocate tasks and routes as needed.
• Ensure drivers comply with company policies and safety regulations.
• Resolve daily challenges faced by drivers during operations.
• Facilitate coordination between drivers and clients to ensure service quality and adherence to agreements.
• Monitor driver performance and submit regular reports on compliance and efficiency.
• Train and guide new drivers on operational procedures and service requirements.
• Oversee the overall condition of vehicles and alert for any maintenance needs.
• Ensure driver readiness (licenses, documentation, compliance with regulations).
• Coordinate with management during emergencies and natural disasters or high-pressure situations.
• Monitor customer complaints related to drivers and work on resolving them, including reporting.
• Prepare daily reports provided by management to assess current status and workflow.

Skills

• Proficient in computer usage
• Fluent in Arabic and English
• Effective communication skills
• Problem-solving abilities