Manager - Technical Infrastructure Specialist

Datamatics Technologies; Eastern Province; On-site; SAR 350,000 - 700,000; Full time

Job summary

Datamatics Technologies in Riyadh, KSA, seeks an experienced Technical Infrastructure Specialist Manager to lead enterprise IT infrastructure operations across data center, servers, networks, Linux platforms, deskside support, SOC, NOC and endpoints.

The role requires a strong leader with deep technical expertise, governance, stakeholder management, and a forward-thinking approach to AI and automation to drive uptime, security, SLA compliance and continuous improvement.

Qualifications

• Leadership experience managing large cross-technology teams.
• Strong knowledge of ITIL processes and ISO standards.
• Experience with automation and AI concepts in IT operations.
• Risk management and compliance awareness in large IT environments.
• Ability to drive continuous service improvement.

Responsibilities

• Lead end-to-end operations of Data Center Infrastructure, Servers, Networks, Linux, Deskside, SOC, NOC and endpoints.
• Ensure availability and operational readiness of enterprise infrastructure.
• Drive proactive monitoring, incident management, problem management and root cause analysis.
• Maintain uptime, performance, capacity and reliability; manage service delivery and SLAs.
• Establish and oversee service levels aligned with business requirements; monitor SLA/OLA/KPI targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

Skills

Leadership

ITIL knowledge

ISO processes

Automation & AI

Risk & compliance

Job description

Position Details

Position Manager - Technical Infrastructure Specialist

Work Location

Riyadh KSA

Work Mode

Onsite

Job Type

Long-Term

Experience Required

12-13 Years

Nationality Preference

Indian Nationals currently working in KSA

Current Location Requirement

Candidate must be currently working and residing in KSA

Position Summary

Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint. The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations. The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Key Responsibilities

• Infrastructure Delivery ManagementLead end-to‑end operations of Data Center Infrastructure Server amp Virtualization Platforms Network Infrastructure LAN WAN Wi‑Fi SD‑WAN Linux amp Unix Platforms Deskside Support Services SOC and NOC Storage and Backup
• Ensure availability and operational readiness of enterprise infrastructure
• Drive proactive monitoring incident management problem management and root cause analysis
• Maintain system uptime performance capacity and reliability Service Delivery amp SLA Management
• Establish and maintain service levels aligned with business requirements
• Monitor and achieve SLA OLA KPI and uptime targets
• Lead major incident management and service restoration activities
• Develop operational dashboards and executive reports on service performance
• Ensure adherence to ITIL best practices and service management processes

Must Have

• Should have handled atleast 25 team members in multiple technologies, helpdesk, server, network, cloud etc
• Should have strong experience ITIL and ISO processes
• Should have core technical expertise in at least 2 technologies
• Should understand and worked on concept of Automation and AI
• Should understand Risk and compliance management
• Service improvement plan

Good to Have

• Preferably from IT service company- Wipro Cognizant LTI etc