Onsite Delivery Dispatch Team Lead

Intelligent iOud Co.; Tabuk; On-site; SAR 33,000 - 56,000; Full time

Job summary

Intelligent iOud Co. is seeking a Full-time on-site Dispatcher to coordinate shipments, deliveries, and pickups with customers and drivers. The role involves real-time tracking, order updates in TMS, and proactive communication to resolve issues and meet delivery windows.

The ideal candidate has at least 1 year in logistics dispatch, strong communication skills, and the ability to work under pressure during peak times. Knowledge of routing and documentation is essential.

Qualifications

• Minimum 1 year as a dispatcher in logistics or similar roles.
• Experience coordinating shipments, drivers, and customer requests.
• Familiarity with TMS/dispatch software and documentation handling.

Responsibilities

• Coordinate shipments, deliveries, and pickups with customers and drivers.
• Communicate service requests and inquiries via phone, email, or messaging.
• Monitor real-time driver locations to ensure timely deliveries.
• Input, track, and update orders in TMS/dispatch systems.
• Resolve delays, route changes, or disruptions promptly.
• Provide clear instructions to drivers on routes and requirements.
• Maintain records of customer interactions and driver logs.
• Plan efficient routes considering traffic, weather, and windows.
• Ensure compliance with regulations and company policies.
• Coordinate with warehouse for loading and inventory availability.
• Proactively update customers about delays or ETAs.
• Escalate complex issues to supervisors when needed.
• Participate in shift handovers and inter-department communication.
• Handle documents like bills of lading and PODs.

Skills

Logistics coordination

Customer communication

Time management

Problem solving

Data entry

Cross-team collaboration

Shift handovers

Attention to detail

Tools

TMS

Dispatch software

Job description

Intelligent iOud Co. is seeking a Full-time on-site Dispatcher to coordinate shipments, deliveries, and pickups with customers and drivers. The role involves real-time tracking, order updates in TMS, and proactive communication to resolve issues and meet delivery windows.

The ideal candidate has at least 1 year in logistics dispatch, strong communication skills, and the ability to work under pressure during peak times. Knowledge of routing and documentation is essential.