On-Site Renewals Team Lead — Retention & ARR Growth

Foodics; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonus potential

Equity/stock options

Learning stipend

Training & development

Job summary

Foodics is seeking a Renewal Team Lead to oversee on-site Renewal Specialists, aiming to maximize retention and ARR. You will coordinate daily work, manage performance, and escalate risks while partnering with the Renewals Manager to ensure process excellence.

You will mentor the team, refine renewal playbooks, and drive data-driven reporting. The role requires strong leadership, SaaS experience, and fluency in Arabic with good English for reporting.

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Renewals.
• At least 1 year of leading a team, formally or as a senior member.
• Experience with SaaS or subscription products.
• Proven track record of meeting retention, churn, or ARR targets.
• Strong communication skills; Arabic required; English for reporting.
• Good with data: dashboards, KPIs, and simple reports.

Responsibilities

• Lead, coach, and support a team of Renewal Specialists on site daily.
• Plan daily and weekly work: portfolio coverage, call plans, and follow-ups.
• Run daily stand-ups and monthly 1:1s with team members.
• Make sure the team follows renewal processes, playbooks, and quality standards.
• Handle team attendance, schedules, and coverage during leaves or absences.
• Own team targets for renewal rate, churn, and ARR retention.
• Track each specialist's performance and provide clear feedback.
• Spot low performance early and build improvement plans with the Manager.
• Review call quality, CRM updates, and health-check completion.
• Act as the first escalation point for at-risk customers and high-risk cases.
• Join or lead calls with high-value customers when needed.
• Work with other teams to remove blockers for the team.
• Make day-to-day decisions and elevate larger decisions to the Manager.
• Prepare weekly and monthly reports on team results and churn reasons.
• Keep the Manager updated on team status, issues, and wins.
• Share customer feedback and churn insights with internal teams.
• Suggest and help roll out improvements to renewal processes and tools.
• Help onboard and train new team members.
• Assist with hiring, including interviews and assessments.

Skills

Team leadership

Communication

SaaS experience

Data analytics

CRM familiarity

Tools

Salesforce

Zendesk

Job description

Foodics is seeking a Renewal Team Lead to oversee on-site Renewal Specialists, aiming to maximize retention and ARR. You will coordinate daily work, manage performance, and escalate risks while partnering with the Renewals Manager to ensure process excellence.

You will mentor the team, refine renewal playbooks, and drive data-driven reporting. The role requires strong leadership, SaaS experience, and fluency in Arabic with good English for reporting.