SaaS Renewals & ARR Growth Specialist

Foodics; Medina; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Shares

Learning stipend

Job summary

Foodics is a leading restaurant management ecosystem and payment tech provider in Saudi Arabia, seeking a Renewal Specialist to manage a portfolio of customers and drive renewals. You will own renewals, stay the primary contact, and coordinate with internal teams to resolve issues while maintaining accurate CRM data.

You will proactively identify risks and expansion opportunities, perform health-check calls, and stay focused on reducing churn and increasing ARR in a fast-growing SaaS environment.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Experience with SaaS or subscription-based products is a plus.
• Strong communication skills; Arabic required; English is a plus.

Responsibilities

• Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
• Proactively manage customer relationships and act as the primary point of contact.
• Conduct a minimum of 4 structured health-check calls per customer per year.
• Identify risks, dissatisfaction signals, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
• Track and follow up on open issues until full resolution.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.
• Friendly, pleasant tone, with the ability to build good relationships with customers.
• Operationally reliable, able to follow up and deliver work on time.
• High ownership of accounts, issues, and results.
• Adaptive in critical situations, able to stay calm and find solutions under pressure.

Skills

Customer success

Account management

Renewals

Communication skills

Arabic fluency

English proficiency

CRM tools

Tools

Salesforce

Zendesk

Job description

Foodics is a leading restaurant management ecosystem and payment tech provider in Saudi Arabia, seeking a Renewal Specialist to manage a portfolio of customers and drive renewals. You will own renewals, stay the primary contact, and coordinate with internal teams to resolve issues while maintaining accurate CRM data.

You will proactively identify risks and expansion opportunities, perform health-check calls, and stay focused on reducing churn and increasing ARR in a fast-growing SaaS environment.