Renewals & Customer Success Manager (SaaS)

Foodics; Saudi Arabia; On-site; SAR 100,000 - 180,000; Full time

Benefits offered by this job

Bonuses and stock options

Learning stipend

Regular training programs

Autonomy with mentoring

Job summary

Foodics is seeking a Renewal Specialist to manage a portfolio of customers, drive renewals, and prevent churn. You will act as a trusted customer success partner with ownership of ARR retention and proactive issue resolution.

You will proactively manage relationships, conduct regular health-check calls, and coordinate with Support, Product, and Finance to resolve issues while ensuring high levels of customer satisfaction and long-term value realization.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Experience with SaaS or subscription-based products is a strong plus.
• Strong communication skills; Arabic required, English a plus.

Responsibilities

• Own renewals for an assigned portfolio and ensure timely closure.
• Proactively manage customer relationships and serve as primary contact.
• Conduct health-check calls with customers (minimum 4 per year).
• Identify risks, dissatisfaction signals, and expansion opportunities early.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate data on renewals, risks, and status in CRM.

Skills

Customer Success

Account Management

Renewals

Communication

Tools

Salesforce

Zendesk

Job description

Foodics is seeking a Renewal Specialist to manage a portfolio of customers, drive renewals, and prevent churn. You will act as a trusted customer success partner with ownership of ARR retention and proactive issue resolution.

You will proactively manage relationships, conduct regular health-check calls, and coordinate with Support, Product, and Finance to resolve issues while ensuring high levels of customer satisfaction and long-term value realization.