Renewals Specialist

Foodics; Medina; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Shares

Learning stipend

Job summary

Foodics is a leading restaurant management ecosystem and payment tech provider in Saudi Arabia, seeking a Renewal Specialist to manage a portfolio of customers and drive renewals. You will own renewals, stay the primary contact, and coordinate with internal teams to resolve issues while maintaining accurate CRM data.

You will proactively identify risks and expansion opportunities, perform health-check calls, and stay focused on reducing churn and increasing ARR in a fast-growing SaaS environment.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Experience with SaaS or subscription-based products is a plus.
• Strong communication skills; Arabic required; English is a plus.

Responsibilities

• Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
• Proactively manage customer relationships and act as the primary point of contact.
• Conduct a minimum of 4 structured health-check calls per customer per year.
• Identify risks, dissatisfaction signals, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
• Track and follow up on open issues until full resolution.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.
• Friendly, pleasant tone, with the ability to build good relationships with customers.
• Operationally reliable, able to follow up and deliver work on time.
• High ownership of accounts, issues, and results.
• Adaptive in critical situations, able to stay calm and find solutions under pressure.

Skills

Customer success

Account management

Renewals

Communication skills

Arabic fluency

English proficiency

CRM tools

Tools

Salesforce

Zendesk

Job description

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

The Renewal Specialist is responsible for managing a portfolio of customers, ensuring successful renewals, proactive issue resolution, and ongoing value realization. The role goes beyond renewals to act as a trusted customer success partner, with direct ownership of churn prevention and ARR retention.

What Will You Do

• Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
• Proactively manage customer relationships and act as the primary point of contact.
• Conduct a minimum of 4 structured health-check calls per customer per year.
• Identify risks, dissatisfaction signals, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
• Track and follow up on open issues until full resolution.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.
• Friendly, pleasant tone, with the ability to build good relationships with customers.
• Operationally reliable, able to follow up and deliver work on time.
• High ownership of accounts, issues, and results.
• Adaptive in critical situations, able to stay calm and find solutions under pressure.

What Are We Looking For

• 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Experience working with SaaS or subscription-based products is a strong plus.
• Strong communication skills (Arabic required; English is a plus).
• Customer-centric mindset with problem-solving skills.
• Comfortable working with targets related to retention, churn, and ARR.

Who Will Excel

• F&B experience is a strong plus, for example former cashiers or operation managers.
• Experience using CRM tools (e.g., Salesforce or similar).
• Familiarity with ticketing/support tools (e.g., Zendesk or similar).
• Experience supporting customers in the Saudi or GCC market.

What We Offer You

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.