Retention Account Manager – Renewal Specialist

Rize | رايز; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Benefits offered by this job

Competitive salary in USD or SAR

Diverse International team

Innovation culture

Direct impact

Fast-paced learning

Creative freedom

Close-knit community

Job summary

Rize in Riyadh is seeking an Account Manager to own renewal retention for a portfolio of clients in the Saudi market. You will initiate renewal discussions, manage the end-to-end renewal process, negotiate terms, and collaborate with internal teams to secure timely renewals.

The ideal candidate has 1-2 years in account management or CRM-driven roles, strong sales and negotiation skills, fluency in Arabic with English preferred, and the ability to balance multiple accounts while maintaining

Qualifications

• 1-2 years of experience in account management, client relationship management, or customer retention.
• Strong sales experience with a track record of meeting targets and closing deals.
• Experience in real estate, property leasing, financial services, or subscription-based businesses is preferred.
• Excellent negotiation, objection-handling, and relationship-building skills.
• Fluent in Arabic; English proficiency is preferred.
• Ability to manage multiple accounts, follow up, and meet deadlines.
• Experience using CRM systems and maintaining accurate client records.

Responsibilities

• Initiate renewal discussions with clients.
• Manage the complete renewal process from initial contact through approvals, negotiation, and contract completion.
• Understand clients’ needs, address objections, and communicate the value of renewing with Rize.
• Negotiate renewal terms within company policies and pricing guidelines.
• Coordinate with internal teams to obtain renewal eligibility decisions and approvals.
• Liaise with landlords and brokers to confirm terms and finalize renewals.
• Work with Customer Experience to resolve issues affecting renewal decisions.
• Maintain an accurate retention pipeline in the CRM with contact history and next steps.
• Record reasons for non-renewal and suggest improvements to the renewal process.
• Provide regular reports on retention performance, forecasts, and challenges.

Skills

Account management

Client relationship management

Sales

Negotiation

CRM

Arabic language

English

Cross-functional collaboration

Tools

CRM systems

Job description

Rize in Riyadh is seeking an Account Manager to own renewal retention for a portfolio of clients in the Saudi market. You will initiate renewal discussions, manage the end-to-end renewal process, negotiate terms, and collaborate with internal teams to secure timely renewals.

The ideal candidate has 1-2 years in account management or CRM-driven roles, strong sales and negotiation skills, fluency in Arabic with English preferred, and the ability to balance multiple accounts while maintaining