NOC Engineer ( L1 & L2 )-Direct Hire with Family Status - KSA

Zyagulf Information Technology LLC; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Benefits offered by this job

Family Status

Medical Insurance

Self Spouse Up to 3 Children

Job summary

Zyagulf Information Technology UAE in Riyadh seeks a Network Operations Center NOC Engineer Level 1 to monitor data center and connectivity infrastructure around the clock, perform basic troubleshooting and escalation to ensure service availability.

ASAP joining is preferred, with a typical 15 to 20 day start window. You will work with DCIM, NMS, and OSS systems and interact with carriers and vendors to maintain SLA compliance.

Qualifications

• Minimum 2–4 years in Data Center infrastructure or telecom connectivity networks.
• Familiarity with DCIM, NMS and OSS systems is required.
• Hands-on experience with Ciena hardware (MCP, 6200) is a plus.
• Ability to work in 24x7 shift operations and communicate effectively.

Responsibilities

• Monitor infrastructure health and alarms across DCIM, NMS, OSS platforms.
• Perform initial troubleshooting and remote fault management; escalate as needed.
• Create and track trouble tickets; ensure accurate classification and priority.
• Coordinate with internal teams, service providers, and carriers during incidents.
• Prepare reports and dashboards on incidents, RCA, and trends.

Skills

NOC Engineer L1

Shift work

Monitoring

Communication

Education

Any IT degree

Tools

DCIM

NMS

OSS

Ciena MCP

Ciena 6200

IPOPs

IX

OTN

Job description

Dear Friend Greetings from Zyagulf Information Technology UAE

Zyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site off-site offshore and blended delivery methodologies

Requirement

Employment Direct Hire by our client

Qualification

Any relevant IT degree

Work Location

Riyadh KSA

Experience

Min 2 to 4 years

Skills

• Network Operations Center NOC Engineer Level 1 L1
• DCIM
• NMS
• OSS
• Sub Sea NMS
• IPOPs
• IX
• OTN
• Ciena 6200
• MCP
• 2 to 4 4 to 6 years of Data Center infrastructure and or Telecom Connectivity network experience

Joining Time

ASAP immediate 15 to 20 days

Domain

Data

Nationality

Any

Preferred

Already in KSA Transferable IQAMA

Benefits

• Family Status
• Medical Insurance
• Self Spouse Up to 3 Children

Job Description

Role

Network Operations Center NOC Engineer Level 1 L1

The NOC L1 Engineer is responsible for 24x7 monitoring incident detection basic troubleshooting and escalation support for Data Center and Connectivity infrastructure. The role focuses on real time surveillance ticket management coordination with stakeholders and operational reporting to ensure service availability and SLA compliance.

Key Responsibilities

• Monitoring Surveillance Monitor infrastructure health and alarms through DCIM systems Data Centers and NMS OSS platforms Connectivity Perform continuous surveillance of network elements including Sub Sea NMS IPOPs IX OTN and related systems Identify faults anomalies and service degradations proactively

• Incident Trouble Ticket Management Create assign dispatch and track trouble tickets based on alarms and fault notifications Ensure incidents are logged accurately with proper classification and priority Escalate issues to L2 L3 teams as per defined escalation matrices and SLAs

• Troubleshooting Fault Management Conduct initial troubleshooting fault isolation and remote fault management based on available tools and procedures Support equipment failure investigations using NMS data and dashboards

• Coordination Communication Liaise with internal teams service providers vendors international carriers and consortium NOCs as required Provide timely updates to stakeholders during incidents and follow established communication protocols

• Reporting Documentation Prepare and maintain reports on Trouble Tickets Root Cause Analysis RCA fault trends and operational dashboards Ensure accurate documentation of incidents actions taken and resolutions

Required Skills Qualifications

• Basic understanding of Data Center infrastructure and or Telecom Connectivity networks
• Familiarity with DCIM NMS and OSS systems
• Hands-on in Ciena 6200 MCP
• Knowledge of ticketing systems and incident management processes
• Strong monitoring analytical and communication skills
• Willingness to work in 24x7 shift operations

The candidate who is selected for the project should be able to join in short notice.