Manager/Senior Manager |Sales and Service Transformation| Customer

Deloitte Development LLC; Riyadh; Sur place; SAR 300 000 - 540 000; Plein temps

Résumé du poste

Deloitte Development LLC, operating as Deloitte Digital in the Middle East, seeks a Manager/Senior Manager to lead Sales and Service Transformation focusing on CRM strategy and advisory. You will engage in process optimization and end-to-end delivery of CRM and CX initiatives across multiple industries.

The role emphasizes shaping roadmaps, operating models, and driving software selection, implementation, and ongoing operations with agile methods and client workshops.

Qualifications

• 7–15 years of consulting experience in CRM advisory.
• Experience shaping CRM roadmaps, strategy and operating models.
• Experience with Salesforce, SAP CX, or Microsoft Dynamics.
• Industry exposure in banking, retail, energy or government.
• Strong communication and workshop leadership skills.
• Education in CS, engineering, or business administration.
• Willingness to travel and familiarity with agile methods.

Responsabilités

• Provide advisory on CRM initiatives and run CRM projects from roadmap to software implementation.
• Define target operating models and support software selection.
• Oversee implementation and operational management of sales and service solutions.
• Lead workshops and drive functional and technical discussions.

Connaissances

CRM advisory

Salesforce

SAP CX

Microsoft Dynamics

Workshop leadership

Strong communication

Travel flexibility

Formation

CS/Engineering/Business

Outils

CRM platforms

Process advisory

Description du poste

Manager/Senior Manager |Sales and Service Transformation| Customer

Manager/Senior Manager for Sales and Service Transformation practice

You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions.

Areas of responsibility

• Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation

Required Skills:

• 7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others)
• Previous proven experience in setting the CRM roadmap, strategy and operating model
• Previous experience in the following industries: banking, retail, energy or government
• CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas
• Strong communication skills, ability to lead workshops and drive functional and technical discussions
• Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome
• Pronounced affinity for new technologies and modern/agile methods of project management
• Previous consulting experience required in advisory capacity

Passion for consulting work and the associated willingness to travel

• Our people and culture
• Diversity, equity and inclusion
• Making an impact that matters
• Learning and development
• Our client-work
• Empowered well-being
• Numerous career opportunities and clear career progression