Senior Manager - CRM & Sales Transformation Leader

Deloitte Development LLC; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

Deloitte Development LLC, operating as Deloitte Digital in the Middle East, seeks a Manager/Senior Manager to lead Sales and Service Transformation focusing on CRM strategy and advisory. You will engage in process optimization and end-to-end delivery of CRM and CX initiatives across multiple industries.

The role emphasizes shaping roadmaps, operating models, and driving software selection, implementation, and ongoing operations with agile methods and client workshops.

Qualifications

• 7–15 years of consulting experience in CRM advisory.
• Experience shaping CRM roadmaps, strategy and operating models.
• Experience with Salesforce, SAP CX, or Microsoft Dynamics.
• Industry exposure in banking, retail, energy or government.
• Strong communication and workshop leadership skills.
• Education in CS, engineering, or business administration.
• Willingness to travel and familiarity with agile methods.

Responsibilities

• Provide advisory on CRM initiatives and run CRM projects from roadmap to software implementation.
• Define target operating models and support software selection.
• Oversee implementation and operational management of sales and service solutions.
• Lead workshops and drive functional and technical discussions.

Skills

CRM advisory

Salesforce

SAP CX

Microsoft Dynamics

Workshop leadership

Strong communication

Travel flexibility

Education

CS/Engineering/Business

Tools

CRM platforms

Process advisory

Job description

Deloitte Development LLC, operating as Deloitte Digital in the Middle East, seeks a Manager/Senior Manager to lead Sales and Service Transformation focusing on CRM strategy and advisory. You will engage in process optimization and end-to-end delivery of CRM and CX initiatives across multiple industries.

The role emphasizes shaping roadmaps, operating models, and driving software selection, implementation, and ongoing operations with agile methods and client workshops.