Mall Operations & Safety Supervisor

Confidential; Saudi Arabia; Sur place; SAR 134 000 - 223 000; Plein temps

Résumé du poste

Confidential is seeking a dedicated Mall Operations Manager in Saudi Arabia to oversee day-to-day facility readiness, service quality, and visitor experience across the shopping center. You will supervise service providers and tenants, ensure compliance with policies, and coordinate with FM and safety teams to maintain secure, clean, and accessible premises.

The role requires at least 5 years in mall operations, fluency in Arabic and good English, and a Bachelor's in business administration or

Qualifications

• Bachelor's degree in Business Administration or related field.
• Professional training or certifications in mall operations preferred.

Responsabilités

• Conduct daily operational inspections to ensure mall facilities are ready before and during operating hours.
• Monitor security, cleaning, maintenance, parking, elevators, escalators, restrooms, and common areas for safety and accessibility.
• Provide on-site supervision of service providers and contractors, ensuring compliance with contracts and SLAs.
• Record faults, observations, and complaints; follow up to resolution and close incidents.
• Coordinate with FM team on preventive and corrective maintenance and service restoration.
• Ensure compliance with health, safety and fire safety standards; verify emergency exits and firefighting equipment are unobstructed.
• Handle initial emergency and incident response; stop unsafe activities and notify authorities.
• Monitor tenant opening/closing hours; document violations per guidelines.
• Check contractor access permits, tenant works, and site cleanliness on completion.
• Prevent improper storage of materials and waste; monitor service rooms and waste zones.
• Ensure readiness of event venues and compliance with safety requirements.
• Prepare daily operational reports with faults, incidents, and actions taken, with photos.

Connaissances

Arabic fluency

English fluency

Operations management

Contractor management

Safety procedures

Formation

Bachelors in Business Administration

Description du poste

Confidential is seeking a dedicated Mall Operations Manager in Saudi Arabia to oversee day-to-day facility readiness, service quality, and visitor experience across the shopping center. You will supervise service providers and tenants, ensure compliance with policies, and coordinate with FM and safety teams to maintain secure, clean, and accessible premises.

The role requires at least 5 years in mall operations, fluency in Arabic and good English, and a Bachelor's in business administration or