Mall Operations Lead: Safety, Service & Visitor Experience

Confidential; Saudi Arabia; Presencial; SAR 120 000 - 180 000; Tempo integral

Resumo da oferta

Confidential in Saudi Arabia seeks a Mall Operations Manager to oversee day-to-day operations of the shopping mall, ensuring facility readiness, service quality and an exceptional visitor experience across all common areas and tenants.

You will monitor service providers and tenants, enforce contracts and SLAs, coordinate with the Facilities Management team on maintenance, and lead incident response, safety audits and reporting.

Qualificações

• Bachelor's degree in Business Administration or related field.
• Professional training or certifications in shopping mall operations preferred.
• Minimum of 5 years of practical experience in shopping mall operations.
• Fluency in Arabic and a good command of English.

Responsabilidades

• Oversee daily mall operations to ensure facility readiness and visitor experience.
• Inspect facilities and common areas, including lighting, signage, entrances and external spaces.
• Monitor security, cleaning, maintenance, parking, elevators and restrooms.
• Supervise service providers and contractors, ensuring contracts and SLAs are followed.
• Record faults and complaints, escalate and drive timely resolution.
• Coordinate with FM for preventive and corrective maintenance.
• Ensure safety and fire safety compliance; manage emergency procedures.
• Prepare daily operation reports with photos and outstanding issues.

Conhecimentos

Leadership

Facilities management

Contractor management

Safety procedures

Arabic fluency

English proficiency

Formação académica

Bachelor's degree in Business Administration

Descrição da oferta de emprego

Confidential in Saudi Arabia seeks a Mall Operations Manager to oversee day-to-day operations of the shopping mall, ensuring facility readiness, service quality and an exceptional visitor experience across all common areas and tenants.

You will monitor service providers and tenants, enforce contracts and SLAs, coordinate with the Facilities Management team on maintenance, and lead incident response, safety audits and reporting.