Mall General Manager — P&L & Operations Leader

Client of Aroma City Group; Medina; On-site; SAR 850,000 - 1,100,000; Full time

Job summary

Client of Aroma City Group seeks a General Manager for a large mall in Jeddah. The role leads P&L, budgets, and NOI while coordinating hundreds of tenants and overseeing all mall operations, facilities, safety and security, and guest services.

The GM will drive footfall, marketing activation, and community events, ensuring high occupancy, timely rent collection, and top customer experiences in compliance with local regulations.

Qualifications

• Bachelor’s degree required; 15+ years in retail/property management or mall operations.
• Proven leadership of large-scale shopping malls with hundreds of units.
• Fluent in Arabic and English (spoken and written).

Responsibilities

• Oversee P&L, develop budgets, optimize expenditures and maximize NOI.
• Lead tenant relationships and lease management across hundreds of tenants.
• Manage operations, facilities, safety, and security to ensure smooth daily operations.
• Shape footfall and marketing strategies to boost mall performance and brand.
• Deliver five-star guest experience and ensure regulatory compliance.
• Direct and mentor cross-functional managers and on-site contractors.

Skills

P&L management

Strategic leadership

Budgeting

Tenant relations

Operations leadership

Customer experience

Stakeholder management

Education

Bachelor's degree in Business Administration / Real Estate / Marketing / Engineering

Job description

Client of Aroma City Group seeks a General Manager for a large mall in Jeddah. The role leads P&L, budgets, and NOI while coordinating hundreds of tenants and overseeing all mall operations, facilities, safety and security, and guest services.

The GM will drive footfall, marketing activation, and community events, ensuring high occupancy, timely rent collection, and top customer experiences in compliance with local regulations.