Senior Mall General Manager – Large-Scale Retail Hub

Aroma City Group; Saudi Arabia; On-site; SAR 600,000 - 1,000,000; Full time

Job summary

Aroma City Group seeks a seasoned Mall General Manager for a large mall in Jeddah, Saudi Arabia. You will oversee operations, tenant relations, and financial performance of a landmark retail destination, driving growth and excellence.

Ideal candidates bring 15+ years in retail/property management, with fluency in Arabic and English, and a BA in a relevant field. The role focuses on strategic leadership, occupancy optimization, and customer experience across all facilities.

Qualifications

• Education: Bachelor’s degree in Business Administration, Real Estate, Marketing, Engineering, or a relevant discipline.
• Experience: Minimum 15 years of progressive retail/property management experience, including proven leadership in running large-scale shopping malls housing hundreds of retail and F&B units.
• Languages: Full professional proficiency in both Arabic and English (spoken and written).

Responsibilities

• P&L & Strategic Financial Leadership: Oversee the mall’s entire profit and loss (P&L), develop annual budgets, optimize operational expenditures, and maximize Net Operating Income (NOI).
• Tenant Relationship & Lease Management: Serve as the executive liaison for hundreds of retail, F&B, and anchor tenants, ensuring high lease compliance, timely rent collection, and optimal occupancy rates.
• Operations & Facility Governance: Supervise mall facilities, MEP infrastructure, housekeeping, crowd management, and health, safety, and security (HSE) standards to ensure seamless day-to-day operations.
• Footfall & Marketing Strategy: Collaborate with marketing teams to devise footfall-driving activations, seasonal campaigns, and community events that elevate the mall’s brand positioning and retail sales.
• Customer Experience & Quality Assurance: Maintain five-star visitor service standards across all public zones, amenities, and parking structures to deliver an exceptional guest journey.
• Regulatory Compliance & Authority Liaison: Ensure full alignment with Saudi governmental authorities, Baladiyah, Civil Defense, and local commercial guidelines.
• Team Leadership & Performance: Direct, mentor, and evaluate cross-functional departmental managers and on-site contractors to sustain peak operational efficiency.

Skills

Arabic

English

Education

Bachelor's degree in Business Administration, Real Estate, Marketing, Engineering, or a relevant discipline

Job description

Aroma City Group seeks a seasoned Mall General Manager for a large mall in Jeddah, Saudi Arabia. You will oversee operations, tenant relations, and financial performance of a landmark retail destination, driving growth and excellence.

Ideal candidates bring 15+ years in retail/property management, with fluency in Arabic and English, and a BA in a relevant field. The role focuses on strategic leadership, occupancy optimization, and customer experience across all facilities.