Luxury Guest Experience Ambassador

Kimpton; Saudi Arabia; On-site; SAR 100,000 - 167,000; Full time

Job summary

InterContinental Hotels & Resorts in Riyadh is seeking a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to ensure guests are satisfied, acting as the primary contact and ensuring a warm, seamless guest journey.

Fluent Arabic and English are required, with a tech-savvy mindset and familiarity with Opera PMS.

Qualifications

• Excellent communication and problem-solving abilities.
• Fluent in Arabic and English.
• Customer-oriented with strong organizational and time-management skills.
• Must be a Saudi citizen and able to work in Saudi Arabia.

Responsibilities

• Provide high-quality service to hotel guests and address complaints.
• Be the primary point of contact for guests and ensure a positive guest journey.
• Communicate effectively with all departments to relay crucial information.

Skills

Excellent communication

Problem solving

Arabic-English fluency

Customer oriented

Organizational skills

Time management

Saudi citizen

Tools

Opera PMS

Job description

InterContinental Hotels & Resorts in Riyadh is seeking a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to ensure guests are satisfied, acting as the primary contact and ensuring a warm, seamless guest journey.

Fluent Arabic and English are required, with a tech-savvy mindset and familiarity with Opera PMS.