Luxury Front Office Duty Manager

Accor; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

SLS The Red Sea invites an experienced Duty Manager to lead the Front Office team, ensuring exceptional guest experiences and seamless operation across departments. You will supervise check-in/out, manage VIPs, and uphold brand standards in a luxury coastal resort on the Red Sea.

As part of Ennismore's lifestyle portfolio, you will coach colleagues, lead shift handovers, and respond decisively to incidents, while driving guest satisfaction and revenue opportunities in a dynamic hospitality

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of supervisory Front Office experience in upscale/luxury hotel.
• Previous Duty Manager or Night Manager experience preferred.
• Strong knowledge of Front Office operations, guest services, reservations, cashiering, and room management.
• Proficiency in Opera PMS and Microsoft Office.
• Strong leadership and communication skills; ability to motivate a diverse team.
• Excellent English, spoken and written.
• Calm and decisive under pressure with a proactive approach.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Maintain a visible leadership presence in the lobby and support the Front Office team.
• Welcome VIPs and loyalty members with personalized service.
• Handle guest feedback and resolve issues promptly with proper follow-up.
• Oversee check-in/check-out, room allocation, and group/VIP arrivals.
• Lead Duty Manager shifts as senior on duty after hours.
• Supervise Front Office with SOPs and brand standards.
• Coordinate with Housekeeping, Engineering, Security and others to resolve matters.
• Monitor room status and communicate operational updates.
• Document incidents and emergencies per hotel procedures.
• Lead daily briefings and effective shift handovers.
• Coach and develop Front Office colleagues.
• Assist with rosters and labor planning.
• Ensure cashiering accuracy and compliance with policies.
• Support revenue initiatives like upselling.

Skills

Leadership

Opera PMS

Front Office

Cashiering

Customer service

English fluency

Education

Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

SLS The Red Sea invites an experienced Duty Manager to lead the Front Office team, ensuring exceptional guest experiences and seamless operation across departments. You will supervise check-in/out, manage VIPs, and uphold brand standards in a luxury coastal resort on the Red Sea.

As part of Ennismore's lifestyle portfolio, you will coach colleagues, lead shift handovers, and respond decisively to incidents, while driving guest satisfaction and revenue opportunities in a dynamic hospitality