Luxury Front Desk Agent (Pre-Opening) - Ultra-Luxury

Accorhotel

Umluj

On-site

SAR 60,000 - 90,000

Full time

7 days ago

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Job summary

Raffles The Red Sea is seeking a Front Office/Guest Services professional to deliver elegant, personalized service and seamless arrivals and departures for guests in a luxury, 5-star setting. You will work closely with Housekeeping, Concierge, and other departments to ensure impeccable service and brand representation, including pre-opening operational readiness.

Minimum 1–2 years in luxury Front Office is preferred; hospitality degree is advantageous; Opera PMS experience highly desirable.

Qualifications

Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.
Degree or diploma in Hospitality Management is an advantage.
Experience with hotel property management systems (Opera or equivalent preferred).

Responsibilities

Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible.
Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail.
Anticipate guest needs and proactively offer upgrades, or tailored services in line with Raffles standards.
Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction.
Uphold Raffles grooming, etiquette, and communication standards consistently.
Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction.