VIP Guest Relations Manager – Luxury Resort

Fairmont Hotels & Resorts

Umluj

On-site

SAR 300,000 - 540,000

Full time

14 days+

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Job summary

Raffles & Fairmont the Red Sea is seeking an experienced Guest Relations Manager to oversee every guest interaction, from arrival to departure, ensuring personalized, exceptional service for all guests, with a special focus on VIPs. You will lead a team across front office operations, drive service recovery, and maintain brand standards in a luxury setting.

The role requires 5–7 years in a luxury 5-star environment, fluency in English, and strong leadership skills to coach staff and deliver

Qualifications

Diploma or Degree in Hospitality or related field.
5–7 years in luxury 5-star hotel environment.
Proficiency in English; Russian a strong advantage.
Strong leadership, communication, and guest engagement skills.
Experience in VIP handling and service recovery.

Responsibilities

Oversee full guest journey from arrival to departure with personalized service.
Handle escalated guest complaints and implement effective service recovery.
Coordinate VIP services, amenities, and VIP room blocking for high-profile guests.
Lead Guest Relations team including scheduling, training, and performance management.
Collaborate with other departments to ensure seamless service delivery and brand standards.
Collect and report guest feedback and monitor social media responses within 24 hours.