Luxury Client Advisor | Elevate the Customer Experience

LVMH; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

Fendi Ambassador in our Store at LVMH is seeking a polished professional to deliver an elevated and luxurious customer journey, through Brand DNA Discovery, building loyalty and recruiting new clients to exceed sales goals.

You will lead individual sales, upsell across product categories, and nurture the Fendi client base using CRM tools, while upholding brand guidelines and delivering a high-touch service that reflects the house's heritage and values.

Qualifications

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient

Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Skills

2+ years’ experience in Fashion/Luxury

Excellent communication skills

Self-reliant

Friendly

Patient

Organization

Professionalism

Self-confidence

Fluent English

Education

Bachelor’s Degree or equivalent

Job description

Fendi Ambassador in our Store at LVMH is seeking a polished professional to deliver an elevated and luxurious customer journey, through Brand DNA Discovery, building loyalty and recruiting new clients to exceed sales goals.

You will lead individual sales, upsell across product categories, and nurture the Fendi client base using CRM tools, while upholding brand guidelines and delivering a high-touch service that reflects the house's heritage and values.