Elite Luxury Client Advisor & Relationship Builder

FashionUnited; Jeddah; On-site; SAR 100,000 - 180,000; Full time

Job summary

Richemont, a leader in the luxury sector, seeks to strengthen customer relationships through strategic outreach, product launches, and targeted sales campaigns. The role focuses on acting as the first point of contact for customer inquiries, resolving issues, and maintaining quality, data-driven customer interactions inside a regulated luxury environment.

The position emphasizes building new relationships, conducting effective sales calls, and collaborating with internal teams to ensure

Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring the customer receives an appropriate response.
• Set clear objectives for each sales call or meeting; use standard materials to present to the customer; ask relevant questions to assess interest and identify areas needing more information or explanation.
• Identify potential customers through referrals, trade shows, conferences, and existing networks.
• Identify products or services that best meet customer stated needs, propose quantities and configurations, explain selections, and invite purchase at standard terms.
• Schedule follow-up actions and enter data into the CRM to enable retention and business development.
• Assist with internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge of policies, procedures and regulatory codes to ensure compliance; obtain supervisor authorization for exceptions.
• Participate in training and coaching to improve performance and maintain awareness of technology, regulation and industry best practices.

Job description

Richemont, a leader in the luxury sector, seeks to strengthen customer relationships through strategic outreach, product launches, and targeted sales campaigns. The role focuses on acting as the first point of contact for customer inquiries, resolving issues, and maintaining quality, data-driven customer interactions inside a regulated luxury environment.

The position emphasizes building new relationships, conducting effective sales calls, and collaborating with internal teams to ensure