Client Advisor

LVMH; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

Fendi Ambassador in our Store at LVMH is seeking a polished professional to deliver an elevated and luxurious customer journey, through Brand DNA Discovery, building loyalty and recruiting new clients to exceed sales goals.

You will lead individual sales, upsell across product categories, and nurture the Fendi client base using CRM tools, while upholding brand guidelines and delivering a high-touch service that reflects the house's heritage and values.

Qualifications

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient

Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Skills

2+ years’ experience in Fashion/Luxury

Excellent communication skills

Self-reliant

Friendly

Patient

Organization

Professionalism

Self-confidence

Fluent English

Education

Bachelor’s Degree or equivalent

Job description

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Job responsibilities

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.