Fashion Advisor

ELIE SAAB; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

ELIE SAAB is seeking a Fashion Advisor in Riyadh to contribute to store sales by delivering memorable customer service and maintaining merchandising standards. The role focuses on understanding customer preferences, addressing inquiries, and supporting events and cross selling.

The successful candidate will thrive in a fast-paced luxury boutique environment and collaborate with the team to uphold the brand image.

Qualifications

• High school diploma or equivalent.
• 1–5 years of experience in high‑end retail fashion.
• Strong communication and negotiation skills.
• Customer centricity and team orientation.

Responsibilities

• Promote high customer service standards throughout the shopping experience.
• Attend to customer needs and address inquiries promptly.
• Meet and maximize cross selling & up selling targets.
• Adhere to store operations and security procedures.
• Support the manager in achieving the Boutique's goals.
• Ensure replenishment and visual merchandising standards are maintained.

Skills

Communication skills

Negotiation skills

Customer centricity

Teamwork

Conflict management

Education

High school diploma or equivalent

Job description

The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.

Main Duties & Responsibilities

Customer Service

• Promote high customer service standards throughout the shopping experience
• Attend to customer needs
• Actively seek inputs from customers and efficiently address complaints to reinforce service standards
• Gather information and organize records on customer preferences and buying behavior and provide proper feedback on tendencies.
• Update clients with upcoming events
• Inform clients with needed policies and procedures to ensure transparency; including and not limited to refund and exchange policies
• Provide support in VIP events and ensure proper follow up with clients as needed
• Meet and maximize cross selling & up selling sales targets
• Adhere to the standards of operations
• Support the manager in achieving the Boutique's goal
• Ensure security procedures for merchandise are observed at all stages in the sale process.
• Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s image
• Process accurately and efficiently cash register operations from opening to closing and protect company assets.
• Efficiently support in efficient cost allocation by optimally using Boutique products & not exceeding availability

Position Requirements

• High school diploma or equivalent
• 1 to 5 years of experience equivalent position in the high-end retail fashion industry
• Strong communication and negotiation skills;
• High Customer Centricity
• Team oriented with proper conflict management skills