Luxury Butler: Personal Concierge & In‑Villa Service

Raffles Hotels & Resorts; Umluj; On-site; SAR 150,000 - 230,000; Full time

Job summary

Raffles The Red Sea will be a sanctuary of refined elegance, delivering ultra-luxury service across villas and suites. The role drives personalized guest experiences from pre-arrival to departure, coordinating seamlessly with Culinary, Housekeeping and Concierge teams to uphold Emotional Luxury.

Requires a Bachelor’s in hospitality, 4–6 years in luxury hotel settings (butler/front office), and fluent English.

Qualifications

• Bachelor's degree in hospitality management or related field.
• 4–6 years of luxury hospitality experience, with Butler or Front Office background.
• Fluent in English; Arabic is a significant asset.
• Strong leadership, communication and guest-relations skills.
• Experience in a pre-opening environment is highly desirable.

Responsibilities

• Act as primary point of contact for guests, from pre-arrival to departure.
• Facilitate seamless check-in/check-out within villas or suites.
• Oversee valet services, packing, garment care and shoe shining to luxury standards.
• Manage in-villa dining coordination and private meals with exemplary presentation.
• Anticipate guest preferences to curate bespoke itineraries and experiences.
• Coordinate with Culinary, Housekeeping and Concierge teams to elevate service.
• Uphold the brand's Emotional Luxury philosophy in every interaction.
• Maintain hygiene, safety and service standards per policies.
• Support pre-opening activities and ensure smooth ramp-up of service

Skills

Leadership

Communication

Guest relations

Attention to detail

Cultural sensitivity

Pre-opening experience

Education

Bachelor's degree in hospitality management

Job description

Raffles The Red Sea will be a sanctuary of refined elegance, delivering ultra-luxury service across villas and suites. The role drives personalized guest experiences from pre-arrival to departure, coordinating seamlessly with Culinary, Housekeeping and Concierge teams to uphold Emotional Luxury.

Requires a Bachelor’s in hospitality, 4–6 years in luxury hotel settings (butler/front office), and fluent English.