Luxury Bell Captain — Lead Guest Arrival & Service

SLS The Red Sea; Umluj; On-site; SAR 48,000 - 72,000; Full time

Job summary

SLS The Red Sea, a luxury resort on the Red Sea coast, seeks a Bell Captain to lead the Bell team, creating smooth, welcoming guest experiences from arrival to departure.

You will supervise luggage handling, coordinate with Front Office and Concierge, and deliver service with warmth, confidence, and the iconic SLS personality.

The role requires hands-on leadership, strong English communication, and the ability to work flexible shifts in a luxury environment.

Qualifications

• Minimum 2 years in Bell Desk, Front Office, Concierge, or Guest Services.
• Supervisory or team leadership experience preferred.
• Excellent English; Arabic or additional languages are an advantage.
• Experience with hospitality technology is a plus.

Responsibilities

• Lead and supervise the daily operations of the Bell team, ensuring smooth and consistent service across all guest arrivals and departures.
• Maintain a visible and engaging presence in the lobby, driveway, and resort arrival areas, supporting guests and colleagues throughout the shift.
• Personally welcome and assist guests upon arrival and departure, creating memorable first and last impressions.
• Oversee luggage handling, storage, delivery, and collection, ensuring all items are handled securely, accurately, and efficiently.
• Coordinate closely with Front Office and Concierge teams to support guest arrivals, departures, room moves, and other guest requirements.
• Stay informed of VIP arrivals, repeat guests, special requests, and individual preferences to support personalized service.

Skills

Guest service

Leadership

Communication

English proficiency

Tools

Opera PMS

Job description

SLS The Red Sea, a luxury resort on the Red Sea coast, seeks a Bell Captain to lead the Bell team, creating smooth, welcoming guest experiences from arrival to departure.

You will supervise luggage handling, coordinate with Front Office and Concierge, and deliver service with warmth, confidence, and the iconic SLS personality.

The role requires hands-on leadership, strong English communication, and the ability to work flexible shifts in a luxury environment.