Luxury Banquet Operations Lead

The Luxury Collection; Riyadh Region; On-site; SAR 90,000 - 120,000; Full time

Job summary

The Luxury Collection in Ad Diriyah, Saudi Arabia is seeking an experienced Banquet Manager to direct and motivate a service team while delivering high-quality event experiences in line with brand standards.

You will oversee banquet operations, manage costs, and ensure guest satisfaction through proactive service, training, and collaboration with culinary teams. Full-time on-site position with Marriott's luxury portfolio.

Qualifications

• High school diploma or GED; 2 years experience in event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
• Monitors and controls financial and administrative responsibilities including asset protection.
• Provides clear and concise communications to everyone having ownership in the success of the event.
• Identifies training opportunities and plans a strategy to accomplish goals.
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and beverage and cutting-edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

Education

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area

Job description

The Luxury Collection in Ad Diriyah, Saudi Arabia is seeking an experienced Banquet Manager to direct and motivate a service team while delivering high-quality event experiences in line with brand standards.

You will oversee banquet operations, manage costs, and ensure guest satisfaction through proactive service, training, and collaboration with culinary teams. Full-time on-site position with Marriott's luxury portfolio.