Lux Concierge & VIP Lobby Experience Lead

Accor; Umluj; On-site; SAR 89,000 - 156,000; Full time

Job summary

Accor in Umluj, Saudi Arabia seeks a passionate Lobby Guest Relations Agent to welcome guests and act as a primary contact in the lobby. You will anticipate needs, provide personalized service, escort VIPs, and maintain a visible presence to ensure memorable experiences in a luxury wellness-focused environment.

The role requires a diploma or degree in hospitality, at least 1 year of relevant experience, and excellent English communication.

Qualifications

• Diploma or degree in hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication in English.
• Strong interpersonal skills.
• Understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations, project coordination, and wellness facility setup is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences for Red Sea destination.
• Proactive, anticipatory approach with accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.

Responsibilities

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Skills

Excellent communication

Interpersonal skills

English fluency

Proactive mindset

Accountability

Ultra-luxury wellness concepts

Brand alignment

Education

Diploma in Hospitality

Bachelor's Degree in Hospitality

Job description

Accor in Umluj, Saudi Arabia seeks a passionate Lobby Guest Relations Agent to welcome guests and act as a primary contact in the lobby. You will anticipate needs, provide personalized service, escort VIPs, and maintain a visible presence to ensure memorable experiences in a luxury wellness-focused environment.

The role requires a diploma or degree in hospitality, at least 1 year of relevant experience, and excellent English communication.