Lounge Services Duty Officer - Jeddah

Qatar Airways; Jeddah; On-site; SAR 89,000 - 134,000; Full time

Job summary

Qatar Airways is launching its inaugural lounge in Jeddah and seeks a dedicated Lounge Services Duty Officer to welcome premium passengers and oversee day-to-day lounge operations.

You will assign staff duties, monitor manpower needs, supervise service delivery, and coordinate with Ground Services and airport authorities to ensure a world-class experience. Strong leadership and communication are essential as you help shape our new presence.

Qualifications

• Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 4 years of job-related experience.
• Previous experience in an airport or airline is highly preferrable.
• Display excellent motivational leadership, delegation and mentoring in order to facilitate customer satisfaction.
• Ability to work on several projects or issues simultaneously.
• Exceptional multi-tasking skills and confident in prioritizing tasks related to safety, efficiency and service delivery of Premium Services.
• Excellent spoken and written communication skills for preparing and presenting reports and schedules.
• Excellent interpersonal skills for facilitating relationships with decision-makers.

Responsibilities

• Support the lounge team in the achievement of their accountabilities ensuring that they are fully briefed and debriefed in relation to their provision of superior customer service and maintenance of standards.
• Liaise effectively with relevant departments before the start of a shift to ensure smooth management of Lounge operations.
• Deal with customer complaints directly by identifying problem areas, provide quick service recovery options in case of service or product failure in order to protect QR image and retain passengers, whilst balancing the operation requirement, revenue generation and customer service.
• Investigate and action all operational discrepancies and complaints received from concerned departments and recommend course of action to respective Line Manager.
• Play an active role in communicating, coordinating and implementing plans of special improvement projects designed by airport senior management to improve staff performance.
• Ensure passenger management activities during shift operation by evaluating changing scenarios such as denied boarding options, re-routings, change of Aircraft, delays, passenger off-loads, and other recovery needs.
• Assist in the response to any emergency or major operational disruption affecting Qatar Airways or subsidiaries, including support of the Special Assistance Program.
• Act as a premier ambassador delivering exceptional customer service and ensuring premium passengers receive a seamless lounge experience.
• Monitor and support quality assurance requirements, HACCP compliance, and operational reporting to ensure adherence to standards and regulatory requirements.
• Coordinate effectively with Ground Services, airport authorities, and third-party service providers for smooth lounge service delivery.

Skills

Leadership

Customer Service

Communication

Multitasking

Education

Bachelor's Degree or Equivalent

High School / Diploma or Equivalent

Job description

General Information

Ref # 236679

Location: Kingdom Of Saudi Arabia-Jeddah

Job family: Cargo & Airport Operations

Closing Date: 2026-09-28

About the Role

Be part of history as we introduce the Qatar Airways Lounge experience to Jeddah for the very first time.

We are looking for passionate and service-driven professionals to join our inaugural team as a Lounge Services Duty Officer. This is a unique opportunity to play a key role in delivering world-class hospitality, creating memorable journeys for our premium customers, and shaping the standards of excellence that define the Qatar Airways brand.

As a premier ambassador for Qatar Airways, you will meet, greet and attend to our passengers' needs throughout their lounge visit, ensuring a seamless and world-class travel experience. If you thrive in a fast-paced environment and are committed to exceptional guest experiences, we invite you to be part of this exciting new chapter.

In this role, you will ensure that staff are assigned duties relevant to specific areas of the lounge to optimize operational efficiency and customer service delivery. You will monitor daily manpower requirements and workforce utilization while guiding employees on all passenger touchpoints to provide seamless products and services. The role also includes overseeing daily reporting and administrative activities, including quality assurance and HACCP auditing, managing service providers, and coordinating closely with Qatar Airways Ground Services and airport authorities to ensure smooth and efficient lounge operations.

Accountabilities

• Support the lounge team in the achievement of their accountabilities ensuring that they are fully briefed and debriefed in relation to their provision of superior customer service and maintenance of standards, as per the standard operating procedures (SOP's).


• Liaise effectively with relevant departments before the start of a shift to ensure smooth management of Lounge operations.


• Deal with customer complaints directly by identifying problem areas, provide quick service recovery options in case of service or product failure in order to protect QR image and retain passengers, whilst balancing the operation requirement, revenue generation and customer service.


• Investigate and action all operational discrepancies and complaints received from concerned departments and recommend course of action to respective Line Manager.


• Play an active role in communicating, coordinating and implementing plans of special improvement projects which are designed by airport senior management, and are geared towards improving the overall performance of staff within the respective lounges. i.e. change management.


• Ensure passenger management activities during the progress of shift operation by evaluating and addressing changing scenarios such as denied boarding options, re-routings, change of Aircraft, flight delays, passenger off-loads, and other that would require recovery.


• Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.


• Act as a premier ambassador for Qatar Airways by delivering exceptional customer service and ensuring premium passengers receive a seamless and memorable lounge experience throughout their journey.


• Monitor and support quality assurance requirements, HACCP compliance, and operational reporting to ensure adherence to company standards and regulatory requirements.


• Coordinate effectively with Qatar Airways Ground Services, airport authorities, and third-party service providers to ensure the smooth delivery of lounge services.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You will find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualification

To Be Successful For This Role You Will Need

• Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 4 years of job-related experience.


• Previous experience in an airport or airline is highly preferrable


• Display excellent motivational leadership, delegation and mentoring in order to facilitate customer satisfaction.


• Ability to work on several projects or issues simultaneously.


• Exceptional multi-tasking skills and confidant in prioritizing tasks related to safety, efficiency and service delivery of Premium Services.


• Excellent spoken and written communication skills for preparing and presenting reports and schedules.


• Excellent interpersonal skills for facilitating relationships with decision-makers.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.