Butler

RAFFLES; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

RAFFLES in Jeddah seeks an experienced Head Butler to deliver premium luxury service and lead a service-focused team. You will oversee guest interactions, room preparations and personal services to the highest standards.

Five years in luxury hospitality, strong leadership, English fluency, and knowledge of Middle Eastern customs are required. A Bachelor's in Hospitality is preferred; Butler certification is a plus. Flexibility for varying shifts and discretion are essential.

Qualifications

• Five years+ experience as a butler or in luxury hospitality leadership.
• Strong interpersonal and communication skills for guests, teams and departments.
• Proven ability to mentor and develop staff.

Responsibilities

• Greet guests and provide detailed orientation of rooms and facilities.
• Coordinate with room service for meals and removal of items.
• Oversee room servicing and assist housekeeping to standard.
• Ensure rooms are serviced to standard and guest items are secure.
• Maintain stock in suites and assist with guest requests and information.
• Make bookings and reservations for guests as required.

Skills

Interpersonal skills

Leadership

Guest interaction

Fluency in English

Time management

Discretion

Etiquette knowledge

Communication

Team mentoring

Problem solving

Education

Bachelor's in Hospitality Management

High school diploma

Butler certification (plus)

Tools

MS Office

Household management software

Job description

Job Responsibilities

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities
• Co-ordinate with room service all food and beverage items served in rooms and subsequent removal of used items
• Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard
• Check that rooms are serviced to standard
• Maintain the guest's personal items, clothing and wardrobes in a clean neat fashion throughout their stay
• Collect, process, check, deliver all guests valet requirements
• Perform simple pressing of guest clothing as necessary
• Unpack and pack guest's luggage as required
• Ensure Butler's pantry in a clean orderly manner at all times
• Maintain stock and charge in suite bars
• Assist guest with room and local information
• Make bookings and reservations as required by guest
• Assist as required in the following areas restaurant, reception, luggage services, back of house cleaning and maintenance

Qualifications

• Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus
• Fluency in English required; proficiency in Arabic is highly desirable
• Flexibility to work varying shifts, including weekends and holidays
• Ability to maintain confidentiality and exercise discretion at all times