Level 2 Application Support Engineer (Node.js, PostgreSQL & Linux) | Harjai Technologies | Saudi Arabia

Harjai Technologies; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Harjai Technologies in Saudi Arabia is seeking a Level 2 Application Support Engineer for on-site permanent employment. You will own production incident resolution, debug Node.js/Express.js, manage PostgreSQL databases, and monitor CI/CD pipelines.

Requires 3–4+ years of hands-on L2 application support, native Arabic and strong English, Linux administration, Bash scripting, REST/SOAP APIs, and strict SLA adherence. Salary is market-competitive; open until filled.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• 3–4+ years of hands-on L2 application support and IT operations.
• Strong Node.js and Express.js production debugging and maintenance experience.
• Linux server administration and Bash scripting proficiency.
• PostgreSQL database management, SQL querying, and troubleshooting.
• REST and SOAP API integration and troubleshooting.
• Native Arabic fluency with professional English communication.
• Willingness to work on-site in Saudi Arabia.

Responsibilities

• Deliver expert Level 2 (L2) application support, incident triage, and rapid troubleshooting across production environments.
• Debug, test, and resolve complex backend production issues within Node.js and Express.js frameworks.
• Administer enterprise Linux server operating systems, perform health checks, and develop automated Bash scripts.
• Manage, query, and optimize PostgreSQL databases for high availability and performance.
• Maintain, test, and troubleshoot REST and SOAP APIs, web services, and integrations.
• Operate and maintain version control and CI/CD pipelines using Git, GitLab, and Jenkins.
• Monitor real-time application performance and telemetry with Grafana/Prometheus/Loki/Tempo.
• Configure Nginx, load balancers, and Redis caching to optimize scalability.
• Enforce incident management, RCA, release management, and SLA compliance.

Skills

Node.js

Express.js

Linux

Bash scripting

PostgreSQL

REST APIs

SOAP APIs

Arabic language

English language

On-site availability

Education

Bachelor's degree in Computer Science/IT/Software Engineering or related discipline

Tools

GitLab

Jenkins

Nginx

Job description

Position Summary:

Driving advanced level 2 application support, production environment troubleshooting, and reliable enterprise systems administration in Saudi Arabia, Harjai Technologies is actively seeking a skilled and motivated Level 2 Application Support Engineer for a permanent full-time on-site professional engagement. In this vital technical operations role, you will take full operational, tactical, and technical ownership of production incident resolution, Node.js and Express.js debugging, PostgreSQL database management, and robust CI/CD pipeline monitoring. Bringing 3 to 4+ years of progressive professional experience in application support and IT operations, you will empower an elite technology consulting and software services enterprise to achieve uncompromised system uptime, rapid incident remediation, and superior enterprise application performance. This prestigious career opportunity offers competitive remuneration, international corporate exposure, and professional growth within a leading global technical recruitment and software engineering enterprise.

Detailed Job Description:

As a Level 2 Application Support Engineer supporting Harjai Technologies on an on-site professional basis in Saudi Arabia (requiring native Arabic fluency paired with a strong command of English), you will take full operational, tactical, and technical ownership of production support, system diagnostics, incident management, and cross-functional engineering collaboration. Your day-to-day responsibilities include providing expert L2 application support and root cause analysis across complex production environments, debugging and fixing production issues within Node.js and Express.js backend architectures, administering Linux server environments and writing automated Bash scripts, managing PostgreSQL databases and optimizing SQL queries, supporting MySQL and MSSQL environments, maintaining REST and SOAP APIs and complex system integrations, utilizing version control and CI/CD tools including Git, GitLab, and Jenkins, monitoring real-time application telemetry with Grafana, Prometheus, Loki, and Tempo, configuring Nginx web servers, load balancers, and Redis caching layers, enforcing strict SLA adherence, and interacting directly with talent acquisition specialists like Abbas Kagalwala. Furthermore, you will manage application requirements by submitting your updated CV via direct email to [e-mail].

Key Responsibilities:

• Deliver expert Level 2 (L2) application support, incident triage, and rapid troubleshooting across mission-critical production environments.
• Debug, test, and resolve complex backend production issues within Node.js and Express.js application frameworks.
• Administer enterprise Linux server operating systems, execute routine health checks, and develop automated Bash maintenance scripts.
• Manage, query, and optimize PostgreSQL databases, ensuring high availability, data integrity, and efficient relational indexing.
• Maintain, test, and troubleshoot REST and SOAP APIs, web services, and enterprise system integration pipelines.
• Operate and maintain version control and CI/CD deployment pipelines utilizing Git, GitLab, and Jenkins.
• Monitor real-time application performance, logs, and telemetry metrics utilizing Grafana, Prometheus, Loki, and Tempo.
• Administer Nginx web servers, load balancing architectures, and Redis caching layers to optimize application scalability.
• Enforce strict incident management protocols, comprehensive Root Cause Analysis (RCA), release management, and SLA compliance.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 3 to 4+ years of progressive professional hands-on experience in L2 application support, production troubleshooting, and IT operations.
• Strong, demonstrable operational expertise in Node.js and Express.js backend development, debugging, and production maintenance.
• Comprehensive working knowledge and practical proficiency in Linux server administration and Bash scripting fundamentals.
• Deep practical experience with PostgreSQL database management, SQL querying, and relational database troubleshooting.
• Solid practical grasp of REST and SOAP API architectures, system integrations, and network communication protocols.
• Native Arabic language fluency combined with a professional working command of English (mandatory for stakeholder communication).
• Mandatory legal work authorization and physical availability for professional on-site operations in Saudi Arabia.

Nice-to-Have Skills:

• Professional IT or DevOps certifications such as Linux Professional Institute Certification (LPIC), AWS Certified SysOps Administrator, or Certified Kubernetes Administrator.
• Prior professional working experience supporting Tier-1 enterprise applications, fintech platforms, or banking software in the GCC region.
• Hands-on familiarity with SAP enterprise resource planning (ERP) systems and module integrations.
• Experience utilizing enterprise service desk and collaboration platforms (Jira, Confluence, ServiceNow).
• Active participation in software engineering user groups, DevOps communities, or IT service management forums.

Application Information:

• Recruiter: Harjai Technologies Recruitment Division
• Contact Name: Abbas Kagalwala (Talent Acquisition Specialist)
• Email: [e-mail]
• Phone:
• Company Website: https://www.harjai.com
• Salary/Rate: Market Competitive / Enterprise Application Support Package
• Work Schedule: On-Site Professional Operations (Saudi Arabia)
• Deadline: Open until filled (Urgent Saudi Arabia Application Support Opening)
• Notice Period: Immediate to 15 Days Preferred
• Contract Duration: Permanent / Full-Time Employment (Saudi Arabia)

Recruitment Pro Tip:

When applying for this Level 2 Application Support Engineer position through Harjai Technologies, ensure your resume explicitly highlights your Node.js production debugging tenure, Linux/PostgreSQL expertise, and native Arabic language fluency.