L2 LBS/ENL Back Office Engineer | Tangent International | Saudi Arabia (KSA)

Tangent International; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Tangent International seeks an experienced L2 LBS/ENL Back Office Engineer for Saudi Arabia on a 12-month extendable contract. You will own L2 operational support, troubleshoot complex incidents, and ensure platform availability across core telecom environments.

Role demands strong Linux, SQL, and network expertise, with multi-vendor collaboration and on-site presence in KSA.

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or related field.
• Minimum 5+ years of experience in telecommunications network operations or back office support.
• Hands-on experience with LBS/ENL systems and applications (ESSENTIAL).
• Linux administration (SUSE/RHEL) expertise.
• Database administration, SQL querying, and backend troubleshooting.
• Experience with GSM/WCDMA/LTE/5G networks and signaling (SS7, SIGTRAN, Diameter).
• VMware, Kubernetes, shell scripting, and Python automation exposure.
• Strong IP networking, Wireshark analysis, and cross-functional collaboration.

Responsibilities

• Provide L2 operational support, fault management, and incident lifecycle handling for LBS/ENL platforms.
• Conduct system health checks, preventive maintenance, and performance optimization.
• Support software upgrades, change management, and SAT activities.
• Perform RCA, rapid service restoration, and documentation of incidents.
• Assist disaster recovery drills and high-availability operations.
• Collaborate with network engineering, RAN teams, and client stakeholders.
• Maintain runbooks, incident logs, and network topology documentation.

Skills

LBS/ENL systems

Linux administration

SQL querying

GSM/WCDMA/LTE/5G

VMware

Kubernetes

Python automation

Wireshark

English communication

Education

Bachelor’s degree in Telecommunications Engineering / related field

Tools

VMware

Kubernetes

Unix shell scripting

Python

Ericsson OSS platforms

Job description

Position Summary

Tangent International is actively seeking an experienced, high-caliber, and technical L2 LBS/ENL Back Office Engineer with a strong professional background in Location Based Services (LBS) and Enhanced Navigation Location (ENL) systems to support a major telecommunications project in Saudi Arabia (KSA) on a 12-month extendable contract basis. In this critical network operations and support role, you will be responsible for providing L2 operational support, troubleshooting complex system and network incidents, and ensuring uncompromised platform availability across mission-critical core telecom environments. You will leverage your deep specialist expertise in LBS/ENL architectures, Linux administration, database troubleshooting, and core mobile protocols to deliver operational excellence and superior network performance. This opportunity offers competitive remuneration, executive technical visibility, and exceptional career growth prospects within a premier global telecommunications recruitment and technology consulting enterprise.

Detailed Job Description

As an L2 LBS/ENL Back Office Engineer supporting Tangent International in Saudi Arabia, you will take full operational, tactical, and technical ownership of L2 operational support, fault management, performance optimization, and incident lifecycle management across advanced LBS/ENL platforms and telecom networks. Your day-to-day responsibilities include providing comprehensive L2 operational support for LBS/ENL systems, applications, and core signaling nodes, troubleshooting complex system, application, and network incidents under strict service level agreements, performing routine system health checks, preventive maintenance schedules, and radio/core performance optimization, supporting seamless network integration, software upgrades, change management procedures, and system acceptance testing (SAT), managing incident triage, root cause analysis (RCA), and rapid service restoration across multi-vendor environments, supporting disaster recovery routines, automated backups, and high-availability cluster operations, collaborating closely with cross-functional network engineering, field operations, and client stakeholder squads, and managing application requirements by sending your updated CV via direct email to James Bundock at [e-mail]. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex telecommunications anomalies under high-pressure conditions. Furthermore, you will manage application requirements ensuring strict compliance with the mandatory hands-on LBS/ENL systems experience requirement and Saudi Arabia on-site presence.

Key Responsibilities

• Provide tier-2 operational support, maintenance, and troubleshooting for LBS/ENL platforms and core applications.
• Investigate and resolve complex system, application, signaling, and network-related incidents.
• Execute routine system health checks, preventive maintenance audits, and network performance optimization routines.
• Support network integration projects, software upgrades, change management workflows, and system acceptance testing.
• Manage incident tracking, execute root cause analysis (RCA), and drive rapid service restoration and corrective actions.
• Support disaster recovery drills, database backups, redundancy checks, and high-availability system operations.
• Collaborate seamlessly with cross-functional core network engineering squads, RAN teams, and client stakeholders.
• Maintain accurate, comprehensive technical documentation of operational runbooks, incident logs, and network topologies.

Required Qualifications & Skills

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• Minimum of 5+ years of progressive professional experience in telecommunications network operations, back office support, or core engineering.
• Strong, demonstrable mandatory hands‑on professional expertise with LBS/ENL systems and applications (ESSENTIAL).
• Comprehensive working knowledge and practical proficiency in Linux operating system administration (SUSE Linux / RHEL).
• Deep practical experience in database administration, SQL querying, and backend system troubleshooting.
• Solid practical experience across GSM, WCDMA, LTE, and 5G network architectures, core routing, and signaling protocols (SS7, SIGTRAN, Diameter).
• Hands‑on familiarity with virtualization platforms, VMware, Kubernetes, Unix shell scripting, and Python automation.
• Advanced IP networking skills, packet analysis utilizing Wireshark, and core/RAN/OSS system integration experience.
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under high‑pressure outage conditions.
• Excellent written and verbal English communication skills with strong technical documentation and collaboration abilities.
• Mandatory legal work eligibility and physical availability for a 12-month extendable contract engagement in Saudi Arabia (KSA).

Nice-to-Have Skills

• Professional certifications such as Certified Linux Engineer (RHCE), VMware Certified Professional (VCP), or Ericsson core network certifications.
• Prior professional working experience in top-tier mobile network operators (MNOs), telecom equipment vendors (Ericsson, Nokia, Huawei), or managed service providers.
• Hands‑on familiarity with Ericsson network management systems, OSS platforms, and geo‑redundant architectures.
• Experience utilizing enterprise ITSM ticketing platforms (ServiceNow, Jira) and automated network monitoring tools.
• Exposure to cloud-native telecom architectures and containerized microservices deployment pipelines.

Application Information

• Recruiter: Tangent International Recruitment Division
• Contact Name: James Bundock (Senior Customer Success Manager)
• Email: `[e-mail]`
• Phone:
• Company Website: https://www.tanint.com
• Salary/Rate: Market Competitive / Enterprise Telecom Contract Package
• Deadline: Open until filled (Urgent Saudi Arabia 12-Month LBS/ENL Contract Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: 12 Months (Extendable) / Contract Engagement (KSA)
• Application Instructions: Interested candidates meeting the mandatory hands‑on LBS/ENL systems experience requirement must submit their updated CV via direct email to James Bundock at [e-mail]

Recruitment Pro Tip

• When applying for this L2 LBS/ENL Back Office Engineer position through Tangent International, ensure your resume explicitly highlights your hands‑on LBS/ENL portfolio, details your Linux and core signaling (SS7/Diameter) experience, and confirms your availability for a 12-month contract in Saudi Arabia.