Lead, Resident Relations & Engagement

Qiddiya; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Qiddiya Investment Company is seeking a Lead - Residents Relations to foster strong ties with the resident community and ensure their needs are addressed promptly. You will coordinate with Housing Services, Catering, Recreation, and Facilities to resolve concerns and drive service improvements.

The ideal candidate has a minimum of 5 years in resident relations or related fields, with proven conflict resolution and excellent communication skills.

Qualifications

• Bachelor’s degree in hospitality, business, communications, or related field.
• 5+ years in resident relations or customer service.
• Experience with complaint-handling frameworks and service recovery.
• Proven conflict resolution and problem-solving abilities.
• Proficiency with CRM and communication tools.

Responsibilities

• Operate resident feedback, complaints, and service recovery governance.
• Manage resident communication channels, notices, and information campaigns.
• Track and escalate resident issues to ensure timely closure.
• Coordinate with Housing Services, Catering, Recreation, Facilities to resolve resident concerns.
• Maintain resident satisfaction data, trend analysis, and improvement actions.
• Support resident town halls and engagement sessions.
• Document complaints, investigations, and closure evidence.

Skills

Strong interpersonal skills

Effective communication

Conflict resolution

Project management

CRM systems experience

Fluent in English

Education

Bachelor's degree

Tools

CRM systems

Communication tools

Job description

Qiddiya Investment Company is seeking a Lead - Residents Relations to foster strong ties with the resident community and ensure their needs are addressed promptly. You will coordinate with Housing Services, Catering, Recreation, and Facilities to resolve concerns and drive service improvements.

The ideal candidate has a minimum of 5 years in resident relations or related fields, with proven conflict resolution and excellent communication skills.