Manager - Residents Relations (DEL3)

Qiddiya | القدية; Riyadh; On-site; SAR 335,000 - 670,000; Full time

Benefits offered by this job

Groundbreaking project

Multicultural work environment

Competitive compensation and benefits

Job summary

Qiddiya Investment Company is seeking a passionate Lead - Residents Relations (DEL5) to foster positive relationships with the resident community and address their needs, contributing to a welcoming and engaging environment that reflects Qiddiya's commitment to excellence.

You will oversee feedback and complaints governance, coordinate with Housing Services, Catering, Recreation, and Facilities, and drive resident satisfaction through proactive engagement and data-driven actions.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 5+ years of experience in resident relations, customer service, hospitality, or community management.
• Experience managing complaint-handling frameworks and service recovery processes.
• Fluent in English; strong interpersonal and communication skills.

Responsibilities

• Operate resident feedback, complaints, and service recovery governance frameworks.
• Manage resident communication channels, notices, and information campaigns.
• Track and escalate resident issues, ensuring timely closure and service recovery.
• Coordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concerns.
• Maintain resident satisfaction data, trend analysis, and improvement actions.
• Support resident town halls, meetings, and engagement sessions.
• Ensure documentation of complaints, investigations, and closure evidence.

Skills

Customer service

Complaint handling

Conflict resolution

CRM systems

Interpersonal communication

Multitasking

Education

Bachelor's degree in Hospitality

Job description

Qiddiya Investment Company is looking for a passionate and dynamic professional to take on the role of Lead - Residents Relations (DEL5). In this key position, you will be responsible for fostering positive relationships with the resident community, ensuring their needs and concerns are addressed effectively. You will play an integral role in creating a welcoming and engaging environment that reflects Qiddiya's commitment to excellence in community relations.

Key Responsibilities

• Operate resident feedback, complaints, and service recovery governance frameworks
• Manage resident communication channels, notices, and information campaigns
• Track and escape resident issues, ensuring timely closure and service recovery
• Coordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concerns
• Maintain resident satisfaction data, trend analysis, and improvement actions
• Support resident town halls, meetings, and engagement sessions
• Ensure documentation of complaints, investigations, and closure evidence

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Communications, or related field
• Customer service or complaints handling training is preferred
• Minimum 5 years of experience in resident relations, customer service, hospitality, or community management
• Experience managing complaint-handling frameworks and service recovery processes
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse resident groups
• Proven experience in conflict resolution and problem-solving
• Ability to manage multiple projects and priorities in a fast-paced environment
• Proficient in using CRM systems and communication tools
• Fluent in English

Benefits

• The opportunity to contribute to a groundbreaking, visionary project that will redefine the future of entertainment and lifestyle in Saudi Arabia
• A dynamic, multicultural work environment with opportunities for professional growth and development
• Competitive compensation and benefits in line with the scope and scale of the Qiddiya project

Join us in building the Destination City of the future!