L2 WebMethods & BSS Integration Specialist

Tangent International; Riyadh; On-site; SAR 200,000 - 320,000; Full time

Job summary

Tangent International is seeking an experienced L2 Middleware / BSS Integration Support Engineer to join a telecom BSS managed services environment in Riyadh.

You will provide L2 operational support for middleware and integration platforms connecting critical BSS applications, ensuring high availability, performance and reliability, with a focus on Software AG WebMethods, ESB, API Gateway and messaging platforms.

Qualifications

• 5–8 years of middleware administration and integration experience.
• Strong Software AG WebMethods experience.
• Integration Server / API Gateway / ESB knowledge.
• Experience with IBM MQ, Kafka, RabbitMQ or ActiveMQ.
• REST and SOAP API troubleshooting.
• Java, XML and XSLT knowledge.
• Understanding of pub/sub, request-reply, routing and transformation patterns.
• ITIL incident and change management awareness.

Responsibilities

• Provide L2 support for middleware, ESB, API and messaging platforms.
• Support Software AG WebMethods Integration Server, API Gateway and BPMN workflows.
• Monitor message queues, topics, throughput, consumer lag and integration errors.
• Troubleshoot queue backlogs, poison messages, connection issues and integration failures.
• Investigate integration issues across CRM, Billing, Order Management, Mediation and Activation.
• Manage routing rules, queues/topics, transformations and API configurations.
• Support clustering, HA and failover mechanisms.
• Perform middleware patching and upgrades.
• Troubleshoot REST and SOAP APIs.
• Coordinate complex incidents with L3 and vendor support.
• Maintain middleware documentation, architecture diagrams and run-books.
• Monitor and report middleware performance KPIs.

Skills

Middleware administration

Software AG WebMethods

Integration Server/API Gateway/ESB

IBM MQ/Kafka/RabbitMQ/ActiveMQ

REST/SOAP API troubleshooting

Java/XML/XSLT

Pub/Sub/Request-Reply/Routing

ITIL incident/change management

Job description

Tangent International is seeking an experienced L2 Middleware / BSS Integration Support Engineer to join a telecom BSS managed services environment in Riyadh.

You will provide L2 operational support for middleware and integration platforms connecting critical BSS applications, ensuring high availability, performance and reliability, with a focus on Software AG WebMethods, ESB, API Gateway and messaging platforms.