L1 Support Engineer - Saudi National - Riyadh, KSA

DeepSource Technologies; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

DeepSource Technologies is seeking a motivated L1 Support Engineer to provide first-line technical support and sustain day-to-day IT operations in an enterprise setting. This role is ideal for individuals at an early career stage who want hands-on experience.

You will handle Linux and Windows system support, monitor availability, perform basic networking checks, and assist with incident handling and on-site tasks. Strong English and clear communication are essential.

Qualifications

• First-level IT support for Linux and Windows systems.
• Experience with ticketing/ITSM tools preferred.
• Strong English fluency and good communication.
• Saudi national status for local hiring.

Responsibilities

• Provide first-level support for Linux and Windows systems.
• Monitor systems and applications to ensure availability and performance.
• Perform basic network checks and troubleshooting.
• Handle incidents and requests via ticketing tools.
• Support on-site operational activities as required.
• Escalate complex issues to higher support tiers.
• Communicate effectively with clients and internal teams.
• Basic Linux / Windows administration knowledge.
• Understanding of system & application monitoring.
• Basic networking fundamentals.
• Experience with ticketing / ITSM tools is preferred.
• Strong English fluency and good communication.

Skills

Strong English fluency

Communication

Interpersonal skills

Basic Linux/Windows administration

Basic networking fundamentals

Ticketing/ITSM tools experience

Tools

ITSM tools

Job description

Role Overview

We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.

Key Responsibilities

• Provide first-level support for Linux and Windows systems
• Monitor systems and applications to ensure availability and performance
• Perform basic network checks and troubleshooting
• Handle incidents and requests via ticketing tools
• Support on-site operational activities as required
• Escalate complex issues to higher support tiers
• Communicate effectively with clients and internal teams
• Basic Linux / Windows administration knowledge
• Understanding of system & application monitoring
• Basic networking fundamentals
• Experience with ticketing / ITSM tools is preferred
• Strong English fluency
• Good communication and interpersonal skills
• Saudi National