KSA E‑commerce Fulfillment Manager

Match | ماتش; Jeddah; On-site; SAR 279,000 - 502,000; Full time

Job summary

Match | ماتش is seeking an Ecommerce Operations Manager for Saudi Arabia to lead end-to-end fulfillment operations across the KSA. The role drives operational excellence, maintains SLAs, and scales processes to support ecommerce growth.

The candidate will oversee the KSA fulfillment center, inventory management, courier and last-mile operations, and cross-functional collaboration with marketing and finance.

Qualifications

• Minimum 5 years in ecommerce or fulfillment operations, with at least 3 years in a management role overseeing multiple locations or teams.
• Proven experience managing high-volume order environments.
• Strong background in courier and last-mile management and cross-functional collaboration.
• UAE or GCC market experience is preferred.

Responsibilities

• Oversee daily operations of the KSA fulfillment center and warehouse teams.
• Ensure same-day dispatch and fulfillment SLAs are met across all brands and channels.
• Develop and implement SOPs to improve productivity and capacity utilization.
• Plan resources and manpower for campaigns, sales events, and peak seasons.
• Manage courier and shipping partners across KSA and monitor their performance against SLAs.
• Resolve delivery issues, including delays, lost or damaged packages, and failed deliveries.
• Lead and develop the Fulfillment Center Lead, 3PL Specialist, and warehouse teams.
• Set performance targets, conduct regular reviews, and provide coaching.

Job description

Match | ماتش is seeking an Ecommerce Operations Manager for Saudi Arabia to lead end-to-end fulfillment operations across the KSA. The role drives operational excellence, maintains SLAs, and scales processes to support ecommerce growth.

The candidate will oversee the KSA fulfillment center, inventory management, courier and last-mile operations, and cross-functional collaboration with marketing and finance.