KSA Customs Clearance Specialist | Fasah & Bayan Expert

JD.com Inc.; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

JINGDONG Logistics (JD Logistics) is seeking a Customs Operations Specialist to manage import/export clearance for KSA shipments using Fasah and Bayan, and to coordinate regulatory approvals. You will work cross-functionally with Sales, Operations, Warehouse, Transportation, and Finance to ensure compliant and timely execution.

A 2+ year track record in KSA customs and a relevant degree are required; English fluency is essential.

Qualifications

• Diploma or Bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration, or related field.
• At least 2 years of relevant experience in KSA customs, customs clearance, freight forwarding, express delivery, logistics, or 3PL operations.
• Solid knowledge of KSA customs clearance procedures, with hands-on experience using Fasah and Bayan.
• Good understanding of KSA/GCC HS Codes, customs declarations, duties/taxes, and regulatory requirements.
• Strong problem-solving, exception-handling, communication, and cross-functional coordination skills.
• Good data processing and Excel skills, with a strong awareness of process improvement.
• Fluent in English; Arabic communication skills are preferred.
• ZATCA/Fasah or SABER/SASO-related training or certification is preferred.

Responsibilities

• Manage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.
• Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.
• Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.
• Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.
• Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.
• Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.
• Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.
• Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency.
• Perform other customs operations-related duties assigned by management.

Skills

Problem-solving

Excel skills

Cross-functional coordination

English fluency

Education

Logistics degree / related

Tools

Fasah

Bayan

Job description

JINGDONG Logistics (JD Logistics) is seeking a Customs Operations Specialist to manage import/export clearance for KSA shipments using Fasah and Bayan, and to coordinate regulatory approvals. You will work cross-functionally with Sales, Operations, Warehouse, Transportation, and Finance to ensure compliant and timely execution.

A 2+ year track record in KSA customs and a relevant degree are required; English fluency is essential.