IT Team Lead, Hospitality Tech & Guest Experience

Radisson Hotel Group; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Up to 53% off stays at Radisson Hotels

Friends & Family 30% off

Discounts on Breakfast, F&B, Spa

Job summary

Radisson Collection Riyadh is seeking an Information Technology Assistant Manager to lead day-to-day IT operations, support hotel staff, and collaborate on deploying IT systems and networks. You will drive security, backups, and vendor coordination while training teams on IT procedures and applications.

Join a team focused on delivering reliable technology, proactive issue resolution, and customer-centric IT support in a luxury hospitality setting.

Qualifications

• Expertise in IT systems, hardware, software and networking.
• Strong troubleshooting skills with a proactive approach.
• Excellent communication and interpersonal abilities for user support.
• Customer-centric mindset prioritizing prompt IT assistance.
• Proven leadership fostering a positive work environment.
• Commitment to data security and compliance.
• Familiarity with hotel applications is advantageous.

Responsibilities

• Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff.
• Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication.
• Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity.
• Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices.
• Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals.
• Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations.
• Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records.
• Coordinate with external vendors and service providers for IT-related contracts and support.

Skills

IT systems

Hardware

Software

Networking

Troubleshooting

Communication

Leadership

Data security

Hotel apps

Job description

Radisson Collection Riyadh is seeking an Information Technology Assistant Manager to lead day-to-day IT operations, support hotel staff, and collaborate on deploying IT systems and networks. You will drive security, backups, and vendor coordination while training teams on IT procedures and applications.

Join a team focused on delivering reliable technology, proactive issue resolution, and customer-centric IT support in a luxury hospitality setting.