Senior IT Technical Support Engineer

Dimension Data / NTT ltd; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

NTT DATA, Riyadh on-site, seeks an IT Technical Support Engineer to ensure stable IT infrastructure for internal clients. You will diagnose and resolve complex incidents, coordinate with vendors, and maintain service levels.

Responsibilities include monitoring systems, guiding junior engineers, and preserving excellent stakeholder relations across the organization. Industry certifications and a customer-focused mindset are essential.

Qualifications

• Bachelor's degree in IT Computing or related field.
• Relevant IT certifications such as ITIL and Microsoft 365.

Responsibilities

• Provide expert IT technical support to internal clients to keep IT infrastructure operational.
• Proactively identify and resolve complex incidents and problems and ensure service restoration.
• Coordinate with vendors and 3rd parties when needed and communicate status to stakeholders.

Skills

IT Troubleshooting

Stakeholder management

Strong communication

Education

Bachelor's degree in IT Computing or related field

Tools

ITIL Certification

Microsoft 365

MS Azure

Job description

NTT DATA, Riyadh on-site, seeks an IT Technical Support Engineer to ensure stable IT infrastructure for internal clients. You will diagnose and resolve complex incidents, coordinate with vendors, and maintain service levels.

Responsibilities include monitoring systems, guiding junior engineers, and preserving excellent stakeholder relations across the organization. Industry certifications and a customer-focused mindset are essential.