Riyadh On-Site IT Support Specialist II

Veeam Software, Inc.; Saudi Arabia; On-site; SAR 90,000 - 130,000; Full time

Job summary

Veeam Software, Inc. is seeking an IT Support Specialist II for our on-site Riyadh office. You will be the first point of contact for IT requests, handling hardware and software support, asset management, and user provisioning for new hires.

You will also support remote users and contribute to knowledge base updates. The role requires 2+ years in IT service desk or desktop support, a BSc IT or equivalent, and fluent English and Arabic.

Qualifications

• 2+ years in IT service desk or desktop support.
• Bachelor's degree in IT/CS preferred; equivalent practical experience considered.
• Fluent English and Arabic, written and spoken.

Responsibilities

• Serve as first contact for IT requests via desk, email, or chat.
• Triaging, prioritizing, and resolving tickets per SLA.
• Support end-user hardware/software incl. laptops, peripherals, printers.
• Manage device handouts, decommissioning, and asset records.
• Set up accounts and hardware for new hires; offboarding.
• Provide remote support for off-site users.
• Maintain and update the knowledge base.
• Collaborate with international service desk team.

Skills

Customer service

Multitasking

English & Arabic

Team collaboration

Education

BSc IT

Tools

Active Directory

ServiceNow

Microsoft 365

PowerShell

Windows

macOS

Job description

Veeam Software, Inc. is seeking an IT Support Specialist II for our on-site Riyadh office. You will be the first point of contact for IT requests, handling hardware and software support, asset management, and user provisioning for new hires.

You will also support remote users and contribute to knowledge base updates. The role requires 2+ years in IT service desk or desktop support, a BSc IT or equivalent, and fluent English and Arabic.