IT Specialist

IHG Hotels & Resorts; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

IHG Hotels & Resorts is seeking an IT Specialist to support daily hotel IT operations at Holiday Inn Riyadh Rose Yard. The role covers hardware, software, networks, and infrastructure, ensuring reliable tech support and secure systems in line with IHG standards.

The ideal candidate will have 2–4 years of IT support experience, with familiarity in Opera PMS, POS, and Active Directory as a plus. Diploma or Bachelor’s in IT/CS preferred; on-site work in Riyadh.

Qualifications

• Diploma or Bachelor’s degree in IT/CS or related field.
• 2–4 years IT support experience; hospitality exposure is preferred.

Responsibilities

• Provide first-line IT support for hardware, software, network, and system issues across hotel departments.
• Maintain and monitor hotel systems including Opera PMS, POS, email, internet, telephony and other business apps.
• Install, configure and troubleshoot computers, printers, network devices and other IT equipment.
• Monitor network performance, Wi‑Fi, and system availability to minimize downtime.
• Perform routine maintenance, backups, and antivirus management.
• Manage user accounts and access per security policies.
• Coordinate with external vendors for repairs and maintenance.
• Support IT projects, system upgrades, and technology implementations.
• Ensure compliance with IHG IT policies and data protection requirements.
• Provide basic user training on hotel IT systems.

Skills

Windows OS

Computer networks

Microsoft 365

Hotel applications

Troubleshooting

Problem solving

Organization

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Tools

Opera PMS

POS

Active Directory

Job description

We are looking for an IT Specialist to join our team at Holiday Inn Riyadh Rose Yard. The successful candidate will be responsible for supporting the hotel's daily IT operations by maintaining systems, networks, and technology infrastructure. The role ensures reliable technical support, system security, and efficient operation of hotel technology in line with IHG standards.

Key Responsibilities

• Provide first-line technical support for hardware, software, network, and system-related issues across all hotel departments.
• Maintain and monitor hotel systems including PMS, POS, email, internet, telephony, and other business applications.
• Install, configure, and troubleshoot computers, printers, network devices, and other IT equipment.
• Monitor network performance, Wi‑Fi connectivity, and system availability to minimize downtime.
• Perform routine system maintenance, software updates, backups, and antivirus management.
• Create and manage user accounts, passwords, and system access in accordance with hotel security policies.
• Maintain accurate records of IT assets, software licenses, maintenance logs, and support requests.
• Coordinate with external vendors and service providers for equipment repairs and system maintenance when required.
• Support IT projects, system upgrades, and technology implementations across the hotel.
• Ensure compliance with IHG IT policies, cybersecurity standards, and data protection requirements.
• Provide basic user training and guidance on hotel systems and IT best practices.
• Perform other IT‑related duties as assigned by the IT Manager.

Experience Required

• Minimum 2-4 years of IT support experience, preferably within the hospitality industry.
• Experience with hotel systems such as Opera PMS, POS, and Active Directory is an advantage.

Education Qualifications

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

Skills Required

• Good knowledge of Windows operating systems
• Computer networks
• Microsoft Office 365
• Hotel applications
• Strong troubleshooting skills
• Problem‑solving skills
• Good organizational skills with the ability to manage multiple priorities

Employment / Job Type

Full Time

Nationality

Any Nationality

About the Company

United Kingdom headquartered hospitality group owning, managing, and franchising hotels under brands including InterContinental, Regent, Six Senses, Kimpton, Crowne Plaza, Voco, Holiday Inn, and Staybridge Suites. IHG has a large Middle East portfolio, particularly in Saudi Arabia and the UAE, covering city hotels, resorts, extended stay properties, and hotels serving religious tourism.

Company Industry

Hospitality

Department / Functional Area

IT

Closing Date

30 November 2026