Assistant Front Office Manager

IHG Hotels & Resorts; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

IHG Hotels & Resorts in Riyadh is seeking an Assistant Front Office Manager to lead the front desk team, coordinate guest registration and reservations, and ensure a warm, efficient welcome for all guests. The role offers hands-on exposure, training opportunities, and a clear path for career development within our hospitality family.

Requirements include a Bachelor’s degree in Hotel Management or Business Administration, at least 3 years in Front Office/Guest Service with management experience,

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration.
• 3 years Front Office/Guest Service experience including management.
• Fluent English; additional languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we’re making the right first impression.
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
• Training team members on PBX procedures and taking the lead during an emergency or crisis.
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

Skills

Front Office Management

Guest Service

Team Coaching

English Proficiency

Education

Bachelor's degree in Hotel Management/ Business Administration

Job description

Holiday Inn Riyadh Rose Yard, KSA is a modern full‑service hotel offering an engaging and professional workplace for hospitality talent. Located in Riyadh’s established Al Suwaidi district, the Hotel offers convenient access to west and central Riyadh’s key government and business districts, including the Diplomatic Quarter. Set within a well developed residential area with nearby parks, local amenities and educational institutions, the hotel forms part of a growing mixed use development that will include a retail mall.

The hotel features 103 contemporary rooms, including spacious standard rooms and suites, along with three dining outlets, a boardroom, swimming pool, and fitness centre. With a focused operation, high brand standards, and a people‑first culture, Holiday Inn Riyadh Rose Yard offers a supportive environment, hands‑on exposure, and strong opportunities for learning, growth, and career development.

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day‑to‑day

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.