IT specialist

Join Solutions; Dammam; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology solutions company in Dammam is seeking an IT Specialist (Saudi National) to provide onsite and remote support to end users. Responsibilities include logging incidents, maintaining IT operations, and managing user accounts. The ideal candidate should have over 3 years of experience in IT support, knowledge of Microsoft and Cisco technologies, and relevant certifications. This is a full-time position offering opportunities to contribute to vital IT operations in a dynamic environment.

Qualifications

• 3+ years' experience in IT operations and service desk.
• Full knowledge in Cisco networks and firewalls.
• Strong troubleshooting skills in Microsoft environments.

Responsibilities

• Provide onsite and remote support to end users.
• Log and track support tickets and incidents.
• Patch servers and update operating systems and applications.
• Maintain IT assets and inventory.

Skills

Microsoft Certified Professional

Experience with Microsoft servers

Experience with SQL servers

Knowledge in Cisco networks

Knowledge in firewalls

Good knowledge in Office365

Good knowledge in Azure portal

Job description

We are looking for an IT specialist “Saudi National” To be responsible for Providing onsite and remote support to the end user.

Key Duties

• Provide onsite and remote support to the end user.
• Log and track support tickets and incidents.
• Maintain best practices in IT operations and service desk, like incidents, problems, and access management.
• Follow up with incidents and issues until user’s satisfaction.
• Build and administrate IT knowledge-based library.
• Patch servers and update operating systems and applications.
• Maintain IP telephones, CCTV camera and access control systems.
• Prepare and submit incidents reports to direct manager.
• Managing user accounts as per internal onboarding/offboarding processes.
• Work together with applications team to provide necessary support to business applications and investigate operational problems.
• Maintain IT assets and inventory.

Requirements

• Microsoft Certified Professional
• 3+ years' experience in IT operations and service desk.
• Experience with Microsoft servers, SQL servers and active directory.
• Full knowledge in cisco networks and firewalls.
• Good knowledge in Office365 and Azure portal.