IT Services Supervisor: Helpdesk, Assets & Security Ops

Saudi Petroleum Services Polytechnic; Dammam; On-site; SAR 201,000 - 312,000; Full time

Job summary

Saudi Petroleum Services Polytechnic is seeking an experienced Technology Services Supervisor to oversee day-to-day IT support and ensure delivery of high-quality IT services. You will supervise helpdesk operations, manage IT assets, and support procurement, IAM, and device management across the organization.

The role requires strong experience in IT operations, Microsoft Entra ID/Azure AD, and end-user support.

Qualifications

• Experience supervising IT helpdesk and incident management.
• Experience administering Azure AD and Microsoft 365.
• Experience with IT asset lifecycle and procurement processes.

Responsibilities

• Oversee daily IT helpdesk operations and ensure timely resolution of incidents and service requests.
• Monitor KPIs and SLAs, escalating complex issues as needed.
• Provide end-user support for hardware, software, network connectivity, and business applications.
• Maintain IT support documentation and knowledge base.
• Manage IT purchase requisitions and coordinate with Procurement and vendors.
• Conduct periodic asset audits and ensure compliance with asset management policies.
• Administer Microsoft Entra ID/Azure AD and Microsoft 365 accounts.
• Manage user accounts, groups, roles, and access permissions.
• Administer MDM solutions and manage corporate devices.
• Enforce device security, compliance, encryption, and patch management.
• Support onboarding/offboarding activities and maintain IT documentation.
• Participate in IT projects, ensure compliance with IT and cybersecurity policies, and prepare operational reports.

Skills

Helpdesk management

Vendor management

Asset management

Identity access

Device management

IT operations

Tools

Azure AD

Microsoft 365

MDM solutions

Job description

Saudi Petroleum Services Polytechnic is seeking an experienced Technology Services Supervisor to oversee day-to-day IT support and ensure delivery of high-quality IT services. You will supervise helpdesk operations, manage IT assets, and support procurement, IAM, and device management across the organization.

The role requires strong experience in IT operations, Microsoft Entra ID/Azure AD, and end-user support.