IT Service Management Specialist (Onsite - Desktop & Endpoint)

Trace Systems Inc.; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Trace Systems is seeking an experienced IT Desktop Support Specialist to support the USMTM CITS contract in Riyadh, Saudi Arabia. The role provides hands-on Tier II endpoint support for classified and unclassified environments, including installation, imaging, configuration, troubleshooting, repair, and lifecycle management.

The successful candidate will manage Windows endpoints, use SCCM/MECM, Intune, MDT, and work with Cybersecurity and Systems teams to ensure uptime, security, and compliance

Qualifications

• Active DoD 8140 qualifications or equivalent demonstrated experience.
• Bachelor’s degree in IT, Cybersecurity, CS, IS, or related training.
• Experience installing, imaging, configuring, troubleshooting Windows endpoints and peripherals.
• Experience with software deployment and enterprise ticketing systems.

Responsibilities

• Provide Tier II onsite endpoint support for workstations, printers, and related devices.
• Administer and maintain AESMP, manage user access and data integrity.
• Coordinate Configuration Management Board activities and change requests.
• Support SCCM/MECM, Intune, MDT for deployment and patching.
• Troubleshoot security, DNS/DHCP, VPN, and endpoint issues; assist senior staff.

Skills

Desktop support

Windows endpoint management

Security clearance required

Citizenship clear

Customer service

Education

Bachelor's degree in IT / Cybersecurity / CS / IS

Tools

SCCM/MECM

Intune

MDT

AESMP

Job description

Trace Systems is seeking an experienced IT Desktop Support Specialist to support the USMTM CITS contract in Riyadh, Saudi Arabia. The role provides hands-on Tier II endpoint support for classified and unclassified environments, including installation, imaging, configuration, troubleshooting, repair, and lifecycle management.

The successful candidate will manage Windows endpoints, use SCCM/MECM, Intune, MDT, and work with Cybersecurity and Systems teams to ensure uptime, security, and compliance