Senior Voice Technician - Enterprise VoIP & UC Specialist

Trace Systems Inc.

Riyadh

On-site

SAR 120,000 - 180,000

Full time

14 days+

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Job summary

Trace Systems seeks an experienced Voice Technician to support the USMTM CITS contract in Riyadh, Saudi Arabia. The role involves installing, provisioning, administering, monitoring, and sustaining enterprise VoIP, analog, and long-haul voice services for daily and contingency operations.

Responsibilities include configuring Cisco Unified Communications Manager, dial plans, IP phones, and related hardware; maintaining software patches and backups; and coordinating with DoD stakeholders to ensure

Qualifications

Active U.S. Government Secret clearance is required.
U.S. Citizenship is required due to contract requirements.
DoD 8140 qualification requirements or equivalent coursework/certifications may apply.
Minimum 5+ years of enterprise voice or unified communications experience.
Hands-on experience administering Cisco Unified Communications Manager or similar platform.
Experience with VoIP call routing, dial plans, gateways, endpoints, and troubleshooting.
Working knowledge of TCP/IP networking, QoS, voice protocols, and documentation.
Ability to relocate to Riyadh, Kingdom of Saudi Arabia.

Responsibilities

Administer Cisco Unified Communications Manager or other Government-approved platforms.
Configure dial plans, partitions, calling search spaces, route/translation patterns, hunt groups, and numbering plans.
Install, configure, and troubleshoot IP phones, gateways, analog adapters, media resources, voicemail, and related hardware.
Maintain software, firmware, patches, backups, and restoration records.
Monitor call processing, registrations, trunks, gateways, alarms, health, and service availability.
Troubleshoot latency, jitter, packet loss, echo, codecs, signaling, and voice quality issues.
Coordinate with Network Administrators on QoS and SIP/H.323/MGCP/SCCP protocols.
Coordinate with DISA, USARCENT, CENTCOM, NETCOM, carriers, and higher HQ.
Support circuit installation, bandwidth planning, and technology refreshes.
Coordinate with OSP/ISP, Systems, VTC, Desktop, and Cybersecurity teams.
Maintain diagrams, inventories, circuit records, configurations, and restoration procedures.
Support STIGs, vulnerability remediation, continuity, and disaster recovery.
Respond to outages and participate in maintenance windows and on-call support.