IT Officer – Technical Support & Microsoft 365 | Riyadh, Saudi Arabia

Uasmart; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Uasmart is seeking an experienced IT Officer to provide IT operations and technical support in Riyadh, Saudi Arabia. The role requires a Diploma or Bachelor's in IT and at least 3 years of IT support experience, with hands-on work in Windows and Microsoft 365 environments.

You will assist users, troubleshoot hardware and software, manage network basics, and contribute to information security and backup processes while pursuing professional growth and certifications to advance toward senior IT

Qualifications

• Diploma or Bachelor’s degree in Information Technology or a related field.
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Responsibilities

• Provide day-to-day IT and technical support to users.
• Diagnose and resolve hardware, software, and technical issues.
• Support Windows operating systems and Microsoft 365 environments.
• Troubleshoot network connectivity and related technical issues.
• Support information security practices and IT infrastructure.
• Assist with data backup and recovery activities.
• Maintain and troubleshoot IT systems and equipment.
• Support user accounts and access management.
• Assist with Active Directory administration where required.
• Support firewall and VPN-related activities.
• Maintain IT documentation and technical records.
• Escalate complex technical issues when necessary.

Skills

IT support

Windows

Microsoft 365

Networking

Active Directory

Information security

Backup systems

Troubleshooting

Communication

Education

Diploma or Bachelor's degree in Information Technology or related field

Tools

Active Directory

Firewalls

VPN

Microsoft 365

Job description

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Telecommunications

Job Overview

We are seeking an experienced IT Officer to provide IT operations and technical support in Riyadh, Saudi Arabia. The role is suitable for professionals with a Diploma or Bachelor’s degree in Information Technology or a related field and at least 3 years of experience in IT and technical support.

The successful candidate will support users, troubleshoot hardware and software issues, maintain Windows and Microsoft 365 environments, and assist with network, information security, and backup-related activities. Knowledge of Active Directory, firewalls, and VPN technologies will be an advantage.

This position offers opportunities for career growth and professional development across IT support, system administration, network infrastructure, Microsoft 365, and information security. Continued technical training and relevant IT certifications can support progression toward senior IT support and systems administration roles.

Key Responsibilities

• Provide day-to-day IT and technical support to users.
• Diagnose and resolve hardware, software, and technical issues.
• Support Windows operating systems and Microsoft 365 environments.
• Troubleshoot network connectivity and related technical issues.
• Support information security practices and IT infrastructure.
• Assist with data backup and recovery activities.
• Maintain and troubleshoot IT systems and equipment.
• Support user accounts and access management.
• Assist with Active Directory administration where required.
• Support firewall and VPN-related activities.
• Maintain IT documentation and technical records.
• Escalate complex technical issues when necessary.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Information Technology or a related field.
• Minimum 3 years of experience in IT and technical support.
• Experience with Windows environments.
• Experience with Microsoft 365.
• Knowledge of computer networks and IT infrastructure.
• Understanding of information security principles.
• Knowledge of backup systems and processes.
• Strong technical troubleshooting and problem-solving skills.
• Knowledge of Active Directory is an advantage.
• Knowledge of Firewalls is an advantage.
• Knowledge of VPN technologies is an advantage.
• Strong communication and user-support skills.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided by the employer.

The role provides an opportunity to strengthen professional expertise in IT support, Microsoft 365, Windows administration, networking, information security, and backup systems. Further training, professional certifications, and technical upskilling can support long‑term career progression toward Senior IT Officer, System Administrator, Network Administrator, or IT Infrastructure roles.